Senior AI Conversational Designer - Digital Banking

Barclays UK; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial institution in Greater London is seeking an experienced AI Conversational Designer to lead the evolution of digital experiences. This role focuses on innovation in Conversational Banking, leveraging advanced technology and design strategies to improve customer interactions. Candidates should have a strong background in conversation design, excellent leadership skills, and a proven track record in AI solutions. This position is based in London or Knutsford, offering a dynamic work environment centered on customer-centric outcomes.

Qualifications

• Extensive experience in conversation design and user-focused interactions.
• Exceptional communication skills to influence and collaborate across teams.
• Proven leadership abilities and vision for conversational AI products.

Responsibilities

• Design intuitive user interfaces for digital banking platforms.
• Create service blueprints and customer journey maps.
• Gather and analyze customer data for insights into user experience.

Skills

Conversation design

Cross-functional communication

Leadership

NLP knowledge

Data-driven decision-making

Job description

A leading financial institution in Greater London is seeking an experienced AI Conversational Designer to lead the evolution of digital experiences. This role focuses on innovation in Conversational Banking, leveraging advanced technology and design strategies to improve customer interactions. Candidates should have a strong background in conversation design, excellent leadership skills, and a proven track record in AI solutions. This position is based in London or Knutsford, offering a dynamic work environment centered on customer-centric outcomes.