Senior Administrator

The Guinness Partnership; Oldham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent housing association in Oldham is seeking a Senior Administrator to support their Heating and Hot Water Team on a full-time, 12-month fixed-term contract. The ideal candidate will have extensive customer service experience, strong attention to detail, and proficiency in Microsoft Office. Responsibilities include monitoring contract performance, managing administration standards, and ensuring compliance. This role allows for hybrid working, combining office and home work.

Qualifications

• Experience of working to deadlines and targets.
• Demonstrates the Guinness Behaviours.

Responsibilities

• Monitor the performance of contracts and/or suppliers.
• Make recommendations for improvements in administration standards.
• Escalate data quality issues to manage risks to compliance.
• Produce accurate documentation and presentation materials.
• Work well under pressure and meet tight deadlines.

Skills

Customer service experience

Attention to detail

Ability to organise workload

Good oral and written communication

Excellent knowledge of Microsoft Office

Technically proficient in Microsoft Excel & Word

Education

Level 4 qualifications in English & Maths (or equivalent)

Job description

About the role

The Guinness Partnership have an exciting opportunity for a Senior Administrator to join our Heating and Hot Water Team based in Oldham on a full-time, 12-month fixed-term contract. We currently operate a hybrid working style, where you will spend 3 days per week working in the Oldham office and the other 2 days working from home.

As a Senior Administrator, you will support Contract Officers and your manager in delivering compliance, managing CRM tasks and handling no-access caseloads, all while providing a friendly and professional service to our customers. You will be responsible for ensuring compliance information, making sure reports are up to date and accurate, budgets are on track and customer queries are answered quickly.

Reporting to the Contract Manager, you will be responsible for:

• Monitoring the performance of contracts and/or suppliers, ensuring quality and value for money.
• Monitor standards of administration and make recommendations for improvements.
• Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance.
• Produce accurate documentation/presentation materials through the typing of letters, reports, and minutes.
• Work well under pressure and can work to tight deadlines.

What we are looking for

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Senior Administrator, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

Essential:

• Experience of working to deadlines and targets.
• Customer service experience.
• Good attention to detail.
• Ability to organise workload effectively and work methodically on own initiative.
• Good oral and written communications.
• Excellent knowledge of Microsoft Office.
• Technically proficient in Microsoft Excel & Word.
• Demonstrates the Guinness Behaviours.

Essential Qualifications:

• Qualified to Level 4 in English & Maths (or equivalent).

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.