Senior Administrator

Greater Manchester Mental Health; Bolton; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A leading mental health charity is looking for a dynamic Administrative Manager within the Bolton Community Mental Health Services. The role requires overseeing the administrative team and ensuring efficient operations across various sites, where you will line-manage staff, maintain data quality standards, and provide essential support to the multidisciplinary team. Applicants should have relevant qualifications and experience in managing administration within healthcare settings. This part-time position also involves travel to other sites as required.

Benefits

Onsite Gym and Classes

Free Parking

Pay Enhancements for evenings and weekends

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Qualifications

• Essential experience of line managing / supervising staff.
• Competent in handling Microsoft Office including Word and Excel.
• Thorough understanding of GDPR regulations.

Responsibilities

• Oversee line management including appraisals and performance issues.
• Ensure smooth administrative operations in multiple locations.
• Provide accurate reports on data quality and record-keeping.

Skills

Leadership skills

Outstanding communication skills

Ability to prioritise and plan

Knowledge of Performance and Data Quality

Education

Level 3 Competency based qualification (NVQ / RSA)

GCSE Maths and English or equivalent

Tools

Microsoft packages

Clinical EPR systems – Paris

Job description

Job overview

An exciting opportunity for a dynamic and enthusiastic individual to apply for this role within the Bolton Community Mental Health Services.

Based at Bentley House in Bolton (although cover at other bases may be a requirement of the role), this role will provide support to the Functional Adult Community Mental Health Teams. The post holder will carry out day-to-day administrative duties, as well as being responsible for providing relevant managers with vital information relating to DQ targets, ensuring accurate, up to date recording of patient information on the health systems, for staff across a range of disciplines. It will also include the line management, supervision and appraisals of all admin staff within the Adult Community Mental Health Teams based at Bentley House and Barnett House.

This post is currently part-time and may require the post holder to travel to other sites within the locality and other Trust locations as and when required.

Main duties of the job

• Line management of staff including supervisions, appraisals, performance management and sickness reviews along with any day to day issues to team of administrators and receptionists
• Ensure smooth administrative running of day to day operations for both Bentley House and Barnett House ensuring adequate cover for all areas
• Maintain and promote high standards of record and record keeping within the team and provide accurate regular and adhoc reports on various aspects of data quality
• Support all members of the multi-disciplinary team and Team Managers
• Arranging meetings and taking of minutes for these meetings
• Processing of referrals and discharges for the service

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification

Staff benefits

• Onsite Gym and Classes
• Free Parking
• Pay Enhancements – 36% additional for Evenings (8pm onwards) and Saturdays and 72 % additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme

Person specification

Education / Qualification

Essential criteria

• Level 3 Competency based qualification (NVQ / RSA) or equal demonstrable experience.
• GCSE Maths and English or equivalent.

Desirable criteria

• IT related qualification
• RSA / NVQ qualification.

Experience

Essential criteria

• Experience of line managing / supervising staff.
• Working effectively with word processing, Microsoft packages, spreadsheets and databases.
• RSA 2 minimum typing or equivalent
• Experience of organisational change management.

Desirable criteria

• A patient administration background
• Use of clinical EPR systems – Paris
• Use of office equipment scanners, etc.
• Knowledge of working within an NHS setting.

Knowledge

Essential criteria

• Knowledge of Performance and Data Quality.
• The rationale around appraisal and personal development.
• Importance of working as part of a team as well as using own initiative.
• Thorough understanding of the GDPR.

Desirable criteria

• Use of the Paris system
• Use of office equipment.
• Adaptable to new systems / process.

Skills and Abilities

Essential criteria

• Evidence of leadership skills.
• Ability to prioritise and plan conflicting and complex work demands.
• Outstanding communication skills.
• The ability to navigate IT systems including Excel, Word and Power point.
• Managing change in a positive manner.
• Experience of sickness absence management.

Desirable criteria

• Minute taking ability.
• Problem solving.
• Knowledge of working within the NHS.
• Knowledge of the EPR systems.

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under‑represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22 / 07 / 2025 that impact the health and care sector, you may wish to familiarise with it .

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment.