Senior Account Support

Checkin Apartments; Greater London; Hybrid; GBP 34,000; Full time

Job summary

A London-based serviced accommodation agency is looking for a Senior Account Support to aid in managing client bookings and enquiries. The ideal candidate should possess strong organisational, communication, and negotiation skills, with a Bachelor's degree preferred. This hybrid role involves working closely with Account Managers and property partners to deliver exceptional client experiences. The position offers a competitive salary and a supportive team environment, making it a great opportunity for growth in the corporate travel sector.

Benefits

Annual Bonus Scheme

23 days annual leave plus bank holidays

Day off for your birthday

Health benefits scheme

Professional development opportunities

Qualifications

• Previous experience in managing bookings in corporate travel or serviced apartments preferred.
• Strong desire to deliver exceptional client experiences every time.
• Excellent organisational and administrative skills.

Responsibilities

• Assist Account Managers in managing client enquiries and bookings.
• Prepare accurate quotations and booking confirmations.
• Liaise with property partners to secure availability.

Skills

Organisational skills

Client experiences

Negotiation skills

Communication

Time Management

Education

Bachelor's Degree

Tools

Accounting Software

Job description

Checkin Apartments is an established London-based agency founded in 2009 specialising in the serviced accommodation sector offering an expertly vetted portfolio of aparthotels serviced apartments and corporate housing solutions for business travel relocations and short lets in the UK and across key cities of the world.

We go the extra mile to offer a streamlined personalised and reliable service thats second to none and are proud to have won and been shortlisted for many awards over the years.

The Role

As Senior Account Support you will play a vital role in supporting our Account Management team to deliver a best-in-class booking service. You will be responsible for handling day-to-day client enquiries preparing quotes managing bookings and ensuring every detail is accurate and communicated effectively. This role is ideal for someone highly organised service-driven and looking to grow within the corporate travel and hospitality sector.

You will report to an Account Manager and work closely with our property partners business development and marketing teams to ensure smooth processes and delighted clients.

Key Responsibilities

• Assist Account Managers in managing client enquiries and bookings from initial request through to check-out.
• Prepare accurate quotations and booking confirmations simplifying complex information for clients.
• Take the lead on the daily operations for certain assigned accounts.
• Preparing operational plans ahead of time for busy periods so that supply partners are prepared and clients managed smoothly for enquiry arrival and billing purposes.
• Support with client property viewings and occasional industry events.
• Maintain accurate records of bookings correspondence and client details in line with internal processes.
• Liaise with property partners to secure availability negotiate terms and resolve booking discrepancies.
• Monitor multiple tasks simultaneously meeting agreed service levels and deadlines.
• Proactively identify ways to improve systems processes and client satisfaction.

Requirements

• Previous experience in managing bookings either corporate travel or multi-site sales office of hotel / serviced apartments (preferred)
• A strong desire to deliver exceptional client experiences every time.
• Excellent organisational and administrative skills including handling calls emails and documentation efficiently.
• Confident with numbers and a willingness to develop commercial and negotiation skills.
• High attention to detail with the ability to manage multiple priorities effectively.
• A proactive positive and collaborative approach to working with both clients and colleagues.

Benefits

• Annual Salary 34000 per annum.
• Annual Bonus Scheme
• 23 days annual leave plus bank holidays
• Day off for your birthday
• Well connected modern office with refreshments & events
• Health benefits scheme (including optical dental wellness allowance) EAP and retail discounts (after probation)
• Professional development opportunities
• Collaborative and supportive team environment
• Opportunity to work with a growing company and shape its future

This is a hybrid working role normally working a minimum of 4 office days per week in our Hammersmith HQ. However during the probation period you will be expected to work 5 office days per week.

The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday.

Required Skills

Previous experience in managing bookings either corporate travel or multi-site sales office of hotel / serviced apartments (preferred) A strong desire to deliver exceptional client experiences every time. Excellent organisational and administrative skills including handling calls emails and documentation efficiently. Confident with numbers and a willingness to develop commercial and negotiation skills. High attention to detail with the ability to manage multiple priorities effectively. A proactive positive and collaborative approach to working with both clients and colleagues.

Required Education

Bachelors Degree

Key Skills

Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable

Employment Type

Full Time

Experience

years

Vacancy

1

Monthly Salary

34000 - 34000