Senior Account Manager, Europe Strategic Clients

PowerToFly; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial technology company is seeking a motivated individual to join their Money Movement Solutions team. The role involves supporting business growth, managing client partnerships, and driving revenue across various payment solutions. Candidates should have a strong client management background and a proven track record in sales and business development, particularly in cross-border payments. This hybrid position requires excellent problem-solving skills and the ability to engage effectively with clients.

Qualifications

• Background in client/partnership management preferably at a global level.
• Proven track record for successfully selling multi-million contracts.
• Experience in cross-border business payments development preferred.

Responsibilities

• Drive business growth for Visa's Money Movement Solutions.
• Build long-term relationships with customers and partners.
• Optimize customer performance and drive continuous growth.

Skills

Client/partnerships management

Sales

Business development

Problem-solving

Data analysis

Job description

The Money Movement Solutions team (MMS) at Visa works on designing, managing, and growing products and solutions for moving money using Visa's networks e.g. Visa Direct, Currency Cloud and B2B Connect. These products and services are typically aimed at commercial entities, including banks, fintechs, remitters, marketplaces, and other organizations. These capabilities support collections, multi-currency accounts, disbursements of P2P and B2B funds. MMS spans across different dimensions of money movement including cross-border transactions, disbursements, money transfers, and more.

What we expect of you, day to day

Role Overall

• Support the MMS business to be the growth engine for Visa, by driving business growth at 35%+ p.a. over the next 3-5+ years
• Contribute to building a new business line for Visa from commercial perspective by entering money movement space where Visa has not previously played (e.g., Transaction banking, Cash management, Remittance infrastructure, Asset management, etc), and diversify Visa’s business from the core consumer payments into global cross-border consumer and business payment flows and multi-currency solutions
• Contribute to development of Strategy and Commercial plans for MMS EU

Revenue

• Driving revenue and partnerships growth across a portfolio of MMS clients in cluster, throughout the entire customer life cycle
• Fully accountable for the net revenue target attainment, retention of existing clients and volumes

Impact

• Execute on signed deals to bring revenue in a timely manner in line with the business plan
• Execute on contracted activities with client, eg marketing plans, business development
• Optimise customer performance by working with enabling functions, incl Marketing, CS, Data analytics, VCA, Ecosystem Readiness, Product, etc.
• Mine for adoption opportunities within existing contractual agreements & commitments (e.g, new routes, winning additional wallet share, new use-case, etc)
• Set customers up positively for contract renewals and upsells

Growth

• Drive continuous growth of the managed clients, beyond existing contract, Identifying opportunities for X-selling, Up- selling new MMS products and driving their adoption, as well identifying other business opportunities for VISA Inc. (issuing, etc) to expand the partnerships

Client Engagement

• Build long-term relationships with customers, key stakeholders and partners to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables
• Develop Account plans and monthly/quarterly reviews, provide comprehensive, insightful review of client’s program performance identifying opportunities to drive growth, lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued, management reporting
• Ensure healthy NPS scores
• Turn our customers into Advocates (pilots, case studies, webinars, podcasts, referrals)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Background of client/partnerships management, sales, and or business development preferably at a global or multi-market level, including disciplined and structured client management to achieve revenue growth, proven track record for successfully selling multi-million contracts

Prior experience in cross-border business payments development is preferred

Work experience across multiple European markets is preferred

Second language is a plus

Competencies

Customer-minded: strong focus on client satisfaction

Self-starter with a bias toward action and getting things done, operating with an ‘’owner’’ mindset

Excellent problem-solver with a strong focus on delivering for clients. Thriving on working through and solving complex problems, overcoming setbacks, quickly learn and adapt to new situations and creatively finding winning solutions for clients

Data driven and highly analytical, able to run analysis of Visa systems and derive commercial insights to grow clients, and build business development strategies

Strong business acumen, highly skilled in commercial and legal deal structures, and business case building

Ability to lead, execute, manage and oversee multiple time-sensitive opportunities at once

Excellent listener and communicator (both verbal and written), and executive presence, must be able to interface with client executives at a C-level

Rapport builder: excellent at connecting with other people and making others feel at ease around him/her

Highly collaborative, pro-active and able to perform in a cross functional, cross markets, cross cultural environment

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.