Senior Accommodation Support Worker

2M Employment Solutions Limited; Sandwell; On-site; GBP 27,000 - 32,000; Full time

Job summary

A charity organization is seeking a Senior Accommodation Support Worker in Sandwell, UK. The role involves managing support for victims of domestic abuse, leading intervention support workers, and promoting a safe environment for residents. Ideal candidates must have strong communication skills and experience dealing with trauma. The offered salary ranges from £27,751.50 to £31,525 for a full-time position.

Qualifications

• Experience working with adults who have experienced trauma and abuse.
• Innovative mindset with strong interpersonal abilities.
• Capability to supervise intervention support workers.

Responsibilities

• Provide day-to-day support to Refuge Manager and/or Safe House Manager.
• Ensure quality of support delivered to residents.
• Supervise the intervention support workers.

Skills

Excellent communication skills

Compassion

Understanding of trauma and abuse

Problem-solving skills

Leadership skills

Job description

Black Country Women's Aid (BCWA) is an established charity that provides a range of specialist abuse support services to women, men and children across the Black Country. Our holistic, trauma‑informed support enables victims to escape violence and abuse, cope with trauma, build resilience and establish life after abuse.

Our successful accommodation service continues to expand as demand for services increases and new areas are identified. The Accommodation Services Directorate manages 76 units of accommodation.

Accommodation Services

• 24hr access refuge accommodation for victims of domestic abuse (women and children only)
• Dispersed accommodation for victims of domestic abuse – accommodation includes houses in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)
• Resettlement support post‑departure from domestic abuse accommodation services
• Access to BCWA Victim Safety Adviser post‑departure from domestic abuse accommodation services
• Access to BCWA community services group activity
• Safe house for victims of modern‑day slavery in the National Referral Mechanism
• Dispersed accommodation for victims of modern‑day slavery in the national referral mechanism – accommodation includes houses in multiple accommodation, groups of flats and individual accommodation across the borough (women, children, male victims)
• Access to counselling services (part of BCWA Community services)

Job Role

Job Title: Senior Accommodation Support Worker
Position available: 1 full‑time position (37.5 hours), based in the Black Country
Salary: £27,751.50 – £31,525
Closing date: 21st November 2025
All interviews will be held via Microsoft Teams

Is this you?

We are looking for a highly skilled Senior Accommodation Support worker with excellent communication skills, compassion and an understanding of the impact of abuse and exploitation. We are looking for an innovative candidate who has experience of working with adults who have experienced trauma and abuse. This is a great opportunity for someone who enjoys problem‑solving and developing their leadership skills.

Responsibilities

The successful candidate will provide day‑to‑day support to the Refuge Manager and/or Safe House Manager. The position will manage and have oversight over the quality of support delivered to residents and their children, supervising the intervention support workers who will each have a nominated caseload. The position will ensure that the environment is empathetic, supportive and positive, promoting independence and life after violence and abuse, as well as meeting all contractual targets from the contracts and commissions.

To be considered for this position, click ‘apply’ and you will be emailed a link to an application form, job description, and equal opportunities form, plus details on how to complete your application. CVs will not be accepted.

Important Information for All Positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment Checks

As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

• Right to work in the UK
• Under Section 8 of the Asylum and Immigration Act, we need to ensure we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.

We therefore ask all candidates selected for interview to bring original documentation to show their right to work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates’ documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought. One of these should be your current or most recent employer.

If you have finished full‑time education and you have no employer reference, we will accept a reference from:

• A professional from your centre of study, for instance, a teacher, lecturer or headteacher
• GP or health visitor
• A character reference from a person who knows you
• A civil servant from a government agency
• A bank manager

DBS

All positions are subject to DBS checks at the relevant level.