Senior 3rd Line Service Desk Engineer - Reigate

Nextech Group; Reigate; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A Managed Service Provider is seeking a Senior 3rd Line Service Desk Engineer in Reigate. This hybrid role involves providing high-level technical support, acting as an escalation point for junior engineers, and managing complex incidents within agreed SLAs. The ideal candidate will thrive in a fast-paced environment and have a strong focus on customer service while working with a range of technologies. Salary up to £40,000 per annum, with three days required on-site each week.

Qualifications

• Experience in providing high-level technical support.
• Ability to resolve complex issues and contribute to service improvements.
• Strong customer-facing skills.

Responsibilities

• Provide high-level technical support across various environments.
• Act as an escalation point for junior engineers.
• Manage and resolve complex incidents within SLAs.
• Support client onboarding and migrations.
• Monitor and troubleshoot client infrastructure.

Skills

High-level technical support

Complex issue resolution

Service improvement

Customer focus

Documentation skills

Tools

Windows

Microsoft 365

Networking

Cloud environments

Job description

Senior 3rd Line Service Desk Engineer - Reigate

Location: Reigate (Hybrid - 3 days on-site per week)

Salary: Up to £40,000 per annum

Type: Full-time, Permanent

About the Role

We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business.

You’ll act as an escalation point for the 1st / 2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies.

Key Responsibilities

• Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments
• Act as an escalation point for junior service desk engineers
• Manage and resolve complex incidents and service requests within agreed SLAs
• Support client onboarding, migrations, and project delivery tasks
• Monitor, maintain, and troubleshoot client infrastructure (remote and on-site)
• Ensure accurate documentation of systems, processes, and incident resolutions