Senior 2nd Line IT Support Specialist

Manpower; Leeds; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading IT support firm based in Leeds is seeking a Senior Helpdesk Advisor. The successful candidate will provide 2nd line support for various IT systems, troubleshoot network issues, and ensure excellent communication with users. The role demands strong knowledge of Microsoft Office 365, a minimum of 4 years in a management position, and experience in an MSP environment. This full-time position offers a salary of up to £34,000 and requires excellent time management skills.

Qualifications

• Strong knowledge of Microsoft Office 365, especially Exchange, Teams, and SharePoint.
• Minimum 4 years of experience in a management role.
• Experience with Windows Server and networking concepts.

Responsibilities

• Provide 2nd line support for Windows, Office 365, and core systems.
• Troubleshoot network issues including LAN, WAN, and firewalls.
• Support remote access tools and disaster recovery solutions.

Skills

Microsoft Office 365 knowledge

Experience in MSP environment

Networking knowledge

Communication skills

Time management skills

Job description

A leading IT support firm based in Leeds is seeking a Senior Helpdesk Advisor. The successful candidate will provide 2nd line support for various IT systems, troubleshoot network issues, and ensure excellent communication with users. The role demands strong knowledge of Microsoft Office 365, a minimum of 4 years in a management position, and experience in an MSP environment. This full-time position offers a salary of up to £34,000 and requires excellent time management skills.