Security Systems Engineer

SSR Contract & Technical; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading security systems provider is seeking a skilled technician in London to perform installation, service maintenance, and repairs on security systems. The ideal candidate should have technical expertise in various systems like access control and CCTV, alongside strong problem-solving and customer communication skills. This role requires teamwork and self-motivation, providing a dynamic working environment with opportunities to work across multiple projects.

Qualifications

• At least 5 years' experience in the security industry.
• Ability to manage service/small works effectively.
• Familiarity with WAN environments.

Responsibilities

• Undertake service calls and problem-solving.
• Perform planned preventative maintenance activities.
• Install changes/additions to existing systems.
• Assist in preparation of pricing for customer sites.
• Communicate progress to the service administrator.

Skills

Technical skills

Customer focus

Problem-solving

Teamwork

Self-discipline

Tools

Gallagher access control

IP and Analogue CCTV

Network video recorders

Integrated systems

Intruder alarms

Intercom systems

Job description

Overview

The primary purpose of this position is to diligently undertake all installation, service maintenance repairs and planned preventative maintenance activities within a geographical area.

Job profile

This role is for a person with a blend of abilities including strong technical skills but also an individual with high customer focus abilities with an aptitude for self-discipline, loyalty and teamwork.

Key Responsibilities

• Service Calls, problem solving and delivering closure on integrated security system defects.
• Undertaking Planned Preventative Maintenance (PPM) activity on existing systems.
• Installing small changes additions to existing systems.
• Undertaking surveys and assisting in the preparation of pricing for works required to customer sites.
• Preparing feedback and regularly communicating progress to the service administrator.
• Assisting the project teams installing, commissioning and completion of projects and checking as built documentation.
• Assisting the PM with effective customer communications during the lifetime of the project.

Professional Experience

• The candidate will require a working knowledge of the following systems:
• Access Control: A working knowledge of Gallagher access control is ideal but other systems are acceptable.
• CCTV: A working knowledge of both IP and Analogue CCTV systems including the use of network video recorders. Knowledge of Avigilon is advantageous.
• Integrated Systems: Experience with major integrated IP based Access Control/CCTV/Intruder systems/Perimeter detection systems that are fully integrated.
• Intruder Alarms: Basic competency on setting up and problem solving on intruder systems.
• Intercoms: Basic competency on setting up and problem solving on Intercom systems.
• Service: The successful candidate will have a good working knowledge of service/small works in the security industry with at least 5 years' experience.
• Experience of working on these systems across WAN environments is important.

Personal Skills

• Strong team member, collaborator and self-starter.
• To be self-motivated and driven.
• To have the ability to plan and monitor work to tight time scales and deadlines.
• Work under pressure across multiple projects.
• Good verbal and written communication skills, including the ability to prepare reports.
• Ability to work creatively and innovatively dealing with core issues with customers.
• Ability to form good working relationships with colleagues, customers.
• Ability to understand and disseminate specifications and technical drawings.
• Have a good eye for detail.
• To be able to display initiative and to have strong attention to detail.
• To have good organisational and time management skills.
• To have good presentation and customer facing skills.
• To be computer literate and proficient in all core Microsoft Office packages.
• Be able to work alone or as part of a large team.
• Contact: If you are interested please contact Reiss Gordon on (phone number removed) or (url removed).