Security System Engineer

TXP; Cardiff; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading technology firm is seeking a Field Service Engineer to maintain and repair complex CCTV and access control systems across the M4 corridor, offering a salary of £38,000-£40,000. Benefits include a company car, flexible working, and employee recognition programs. Experience with IP systems and excellent customer service skills are essential. Occasional overnight stays may be required.

Benefits

Company Car: Toyota Corolla Estate

Flexible Working

Pension: 5% matched

Life Assurance: 4x salary

Holiday: Carry over up to 5 days

Training: Enterprise-level training & development

Health & wellbeing programme

Qualifications

• Strong knowledge of CCTV, DVR/NVR, and access control systems.
• Experience with IP systems, RAID recording, and video matrix systems.
• Confident in on-site diagnostics and repairs.
• Excellent communication and customer service skills.

Responsibilities

• Maintain and repair CCTV, access control, and perimeter detection systems.
• Complete planned preventative maintenance (PPM) and reactive tasks.
• Maintain accurate service records and communicate with helpdesk.

Skills

Knowledge of CCTV systems

Experience with IP systems

On-site diagnostics skills

Customer service skills

Job description

Overview

Field Service Engineer - £38k-£40k - Monday to Friday - door to door - personal use vehicle
Location: M4 Corridor (Bristol to Donnington)
Salary: £38,000-£40,000 DOE
Hours: 40 hours/week, Monday to Friday (8:00-16:30)
Contract: Full-time, Permanent

About the Company

Our client is a leading UK provider of advanced surveillance and control systems, delivering design, installation, and maintenance services across critical environments. Their clients span public spaces, heritage sites, transport, finance, custodial, and national infrastructure sectors. The company fosters a fast-paced, collaborative culture focused on innovation and customer satisfaction.

Role Overview

As a Field Service Engineer, you\'ll be responsible for maintaining and repairing complex CCTV, access control, and perimeter detection systems across the M4 corridor. This includes both planned and reactive maintenance, with occasional overnight stays (approximately four times per year). You\'ll work as part of a remote engineering team, supported by experienced colleagues and a responsive helpdesk.

Key Responsibilities

• Maintain and repair analogue/digital CCTV, access control, and perimeter detection systems
• Support managed control rooms and multi-site systems
• Complete planned preventative maintenance (PPM) and reactive tasks
• Maintain accurate service records and communicate effectively with the helpdesk
• Represent the company professionally on-site

Skills & Experience

• Essential: Strong knowledge of CCTV, DVR/NVR, and access control systems
• Experience with IP systems, RAID recording, and video matrix systems
• Confident in on-site diagnostics and repairs
• Excellent communication and customer service skills
• Desirable experience with: PID systems, Galaxy alarms, Cortech GUI, CEM Access Control, Synergy, First-line gate/barrier repairs

Perks & Benefits

• Company Car: Toyota Corolla Estate (personal use allowed)
• Flexible Working: Around core hours
• Remote/Hybrid Support
• Pension: 5% matched
• Life Assurance: 4x salary
• Holiday: Carry over up to 5 days
• Training: Enterprise-level training & development
• Recognition: Long service rewards & employee recognition programme
• Wellbeing: Health & wellbeing programme

Apply now or contact Aleks Blakemore at (phone number removed)