Security Support Officer

Team17 Digital Limited; Cambridge; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading security services provider is seeking a dedicated professional to join their team in a security role. The position requires a full UK driving license and SIA licenses for Security Guard and possibly CCTV. Candidates should have experience in the security industry and excel in customer service. The role involves creating a secure environment and responding to incidents effectively, with shifts based on a flexible schedule. Training and supportive benefits will be provided.

Benefits

Assistance Programme for health support

Grocery Aid for emotional and financial support

Wagestream for financial management

Perkbox for savings and wellbeing tips

Fortnightly pay

Free uniform

Online training in multiple languages

Fuel claim scheme

Qualifications

• 5 years’ experience in the security industry is desirable.
• Possession of a full UK driving license is required.
• SIA license in Security Guard/ DS is mandatory.
• SIA license for CCTV may be required based on the site.
• User-level IT skills are necessary.
• L3 in First Aid is desirable.

Responsibilities

• Create a secure environment for customers and visitors.
• Provide cover at short notice for officer absences.
• Respond effectively to incidents and alarms.
• Complete planned rota to meet customer needs.

Skills

Experience in the security industry

Full UK driving license

SIA license - Security Guard/ DS

SIA license - CCTV

IT Systems (User Level)

L3 in First Aid

Job description

About The Role

Location: Field Based/ Flexible

Reports To: Site based Team Leader/s

Direct Reports: Security Manager

Primary Purpose

• Create a secure environment, in which our customers, their employees and visitors are able to thrive.
• Provide cover at short notice for officers sickness and holiday cover.
• Promote confidence with every customer, colleague and stakeholder through effective decision making, communication and professional security standards.
• Follow Assignment Instructions, Risk Assessments and customer policy at all times.
• Respond in an effective manner to incidents, alarms, events, escalating to the Emergency Services, the Customer and the Security Operations Centre, as appropriate.

Key Responsibilities

• Ensure that colleagues, customers and the public have a positive experience when engaging with Security.
• Complete planned rota and agreed shifts to provide security cover to meet customer needs.
• Utilise TRACKTIK to complete patrols and reporting of incidents/ alarms.
• Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting.
• Secure the property of customers, employees and visitors secure at all times.
• Prevent unauthorised access to site, whether by a person, vehicle or object.
• Respond to unplanned events or incidences promptly, following the process and procedures outlined in the site Assignment Instructions.
• Deliver excellent customer service at all times.
• Engage with training & development activity provided, ensuring you have the skills to complete your tasks.

About You

Experience / Skills / Qualifications

• 5 Years’ experience in the security industry (Desirable).
• Full UK driving license
• SIA license – Security Guard/ DS
• SIA license – CCTV (Depending on site)
• IT Systems (User Level)
• L3 in First Aid (Desirable)

Key Behaviors

• Emotional maturity
• Self-Confidence and ability to respond in dynamic and unpredictable situations
• Excellent Communication in all directions (verbal and written)
• Punctual, reliable and well presented.
• Work collaboratively with colleagues and customers
• Role model security professionalism, ethics and personal integrity
• Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)

About Us

What do you get from us?

Our colleague and client relationships are really important to us, so if you feel you have the skills to help us meet their needs, then we have all the training and tools on our processes and systems to help you achieve this.

• Assistance Programme through Health Assured – Physical, mental and financial health support for all our colleagues through our ehub and phone.
• Grocery Aid – Emotional, practical and financial support, through counselling, advice and grants.
• Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
• Perkbox – Saving on your weekly shop, days out, eating out and utility bills. Plus, recipes and wellbeing tips.
• Fortnightly pay
• Free uniform
• Online training in multiple languages
• Fuel claim scheme

A little about us:

• A family-owned business, founded in 1962.
• Turnover over £84 million, employing over 4,000 colleagues.
• Currently sit within the top 2% of all cleaning and security providers.
• Our services include Cleaning, Security, Specialist, and FM services.
• Passionate about delivering a personable and reliable service
• We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.

Start Time & End Time

07:00 - 19:00