Security Services Field Success Representative

Arrow Electronics; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Security Services Field Success Representative to provide pre-sales technical support for cybersecurity products. You'll facilitate customer onboarding and act as a liaison between sales and delivery teams. The role requires in-depth knowledge of security solutions and excellent communication skills, with a focus on EMEA markets. Competitive compensation and a trusting work environment are offered, promoting both professional and personal development.

Benefits

Competitive compensation package

Reliable work environment

Professional and personal development

Qualifications

• Sound comprehension of prevalent security architectures and solutions such as endpoint protection and email security.
• Ability to articulate benefits for end-users and resolve key issues from partial data.
• Good level of English mandatory; German proficiency is an advantage.

Responsibilities

• Provide pre-sales technical support for cybersecurity products.
• Facilitate the onboarding of new customers.
• Act as a liaison between sales and services delivery teams.
• Handle routine technical questions regarding Managed and Advanced Support services.
• Participate in a sales compensation plan tied to sales-related goals.

Skills

Comprehension of security architectures

Technical and sales acumen

Independence

Problem-solving skills

English proficiency

German language proficiency

Job description

Position

Security Services Field Success Representative

Job Description

Arrow Enterprise Computing Solutions (ECS) , a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.

Learn more at www.arrow.com .

SECURITY SERVICES FIELD SUCCESS REPRESENTATIVE

What will you be doing at Arrow?

• Provide pre-sales technical support and assist sales staff in selling Managed and Advanced Support services for cybersecurity products.
• Facilitating the onboarding of new customers by acting as a liaison between the Arrow sales and services delivery teams.
• Answer routine technical questions about Managed and Advanced Support services for resellers and Arrow sales representatives.
• Act as an internal / external escalation point in case of delivery issues related to Managed and Advanced Support services.
• Responsibility is EMEA-wide with an additional focus on a specific list of countries.
• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

What are we looking for?

• You possess sound comprehension of prevalent security architectures and solutions (e.g. endpoint protection, email security, web / network protection, zero-trust network access).
• You are capable of articulating the primary benefits for the end-user, in addition to the predominant challenges encountered when utilizing these solutions.
• Has technical and sales acumen.
• Able to work independently with minimal guidance
• Acts as an informal resource for colleagues
• Identifies and resolves key issues and patterns from partial / conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions
• A good level of English proficiency is mandatory. German language proficiency would be a distinct advantage.

What is in it for you?

• Competitive and attractive employee compensation package
• Reliable & trusting work environment
• Cooperative team with flat structures and communication
• Professional and personal development

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

Location :

UK-United Kingdom - Remote

Time Type

Full time

Job Category

Sales