Security Operations Manager

Mitie; Codicote; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services company is seeking a Security Operations Manager to oversee a portfolio of retail stores in Hertfordshire and Enfield. The ideal candidate will have excellent organizational skills and a strong customer service focus. Responsibilities include managing security officers, maintaining service quality, and ensuring compliance with policies. The role comes with a wide range of benefits, including flexible lifestyle options and career development opportunities.

Benefits

Virtual GP services

Financial wellbeing assistance

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Cash prizes for recognition

Responsibilities

• Manage performance of designated region and team of security officers.
• Review and maintain Assignment Instructions and Risk Assessments.
• Advertise vacancies and manage recruitment.
• Provide training and support for Officer team success.
• Manage Officer Development Leads assigned to the region.

Skills

Organisational skills

Customer service

Communication skills

IT skills

Resilience

Education

Level 3 apprenticeship in management development

Job description

Overview

Mitie has a great opportunity for a Security Operations Manager to join the Total Security Management Team, managing a portfolio of Retail stores in the Hertfordshire and Enfield Area.

The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers in the store portfolio fully understand and comply with all aspects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team for our client.

Responsibilities

• The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers
• Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments
• Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service
• Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance
• Manage the Officer Development Lead (s) assigned to the region.

What we are looking for

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
• Expected to hold level 3 apprenticeship in management development and working towards level 5
• A Full UK Driving licence is required

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we\'ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\'s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.