Security Officer

NHS; Redditch; On-site; GBP 25,000; Full time

Job summary

A large healthcare provider is seeking a Security Officer to join their dynamic team at The Alexandra Hospital in Redditch. In this role, you will ensure the safety of patients, staff, visitors, and contractors while providing customer assistance and maintaining a high-quality security service. The ideal candidate will possess strong attention to detail, organizational skills, and experience in customer service, particularly within a healthcare environment. This position offers a full-time contract with an annual salary of £24,465.

Qualifications

• Must have a good basic education.
• Strong attention to detail with accurate documentation.
• Professional, adaptable to service needs.

Responsibilities

• Provide a high-quality security service within the hospital.
• Assist visitors with general enquiries in a helpful manner.
• Conduct duties in accordance with health and safety policies.

Skills

Attention to detail

Organisational skills

Customer care skills

Professional demeanor

Calm under pressure

Education

Good basic education

Tools

SIA Door Supervisor Licence

CCTV Licence

Job description

Job Summary

An opportunity to join a dynamic team with a customer focused approach. Tasks can be patient facing and other tasks involve supporting the clinical teams to ensure the efficient running of the hospital. A flexible approach is essential to ensure that the daily demands of the role can be met. If you like a role which presents a variety of challenges, then come and join the team.

*** Please note we do not offer Certificates of Sponsorships for this role ***

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Posted: 12 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

C9365-25-1085

Job location

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Job responsibilities

To provide a high quality security service to patients, staff, visitors, and contractors within hospital premises and car parks in accordance with Security Industry Authority (SIA) guidelines and Trust specifications.

Undertake necessary duties to ensure the maintenance of an efficient security service. These duties will be carried out in both internal and external environments.

To assist visitors to the hospital site with general enquiries, in a pleasant and helpful manner.

All work must be undertaken in line with health, safety, security, Company and Trust policies and procedures.

Where required, you may also need to assist with the emergency and evacuation procedures in accordance with the Trust policy.

Person Specification

Qualifications Essential

• Good basic education.
• Strong attention to detail with the ability to complete documentation accurately.
• Excellent organisational skills.
• Professional, personable, and adaptable to the needs of the service.
• Able to remain calm, focused, and effective in challenging situations.

Qualifications Desirable

• Manual handling proficiency
• Strong customer care skills
• Possession of an SIA Door Supervisor Licence and/or CCTV Licence
• Experience working within the NHS or a comparable environment

Experience Essential

• Candidates must have experience working within the NHS or a similar environment.
• Experience in customer service
• Experience in dealing with vulnerable patients.

Experience Desirable

• Demonstrates a professional and compassionate approach when supporting others. Maintains composure in challenging or stressful situations. Is open to feedback and willing to learn from it. Works effectively as part of a team while also being capable of completing tasks independently. Possesses strong verbal communication, critical thinking, and reasoning skills. Has a solid understanding of Health and Safety requirements and basic computer skills to complete online learning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Worcestershire Acute Hospitals NHS Trust

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

https://www.worcsacute.nhs.uk/ (Opens in a new tab)