Security Control Room Operator - Horsham

EMCOR UK; Greater London; On-site; GBP 33,000; Full time

Job summary

A leading facilities management company based in Horsham, England, is seeking a Security Staff member to ensure a safe working environment and provide excellent customer service. This permanent full-time role requires SIA licensing and experience in customer service. The company offers various benefits and a supportive workplace culture, prioritizing diversity and inclusivity.

Benefits

Holiday Buy Scheme

Industry leading Maternity & Paternity Policies

Refer a Friend scheme – worth £500 per referral

Internal recognition scheme with vouchers

Learning & Development opportunities

Flex Benefits including Gym and Discount Shopping

Bike To Work Scheme

Paid volunteering and charity days

Health cash plan

Employee Assistance Programme

Qualifications

• Clearance to BS7858 required.
• SIA Licence – Door Supervisor (DS) if applicable.
• Reliable, punctual and approachable with the ability to work under pressure.

Responsibilities

• Create a safe and secure working environment for all.
• Demonstrate commitment to high customer service.
• Maintain accurate records and submit reports as required.

Skills

Customer service experience

SIA Licence – Security Guard (SG)

First aid qualification

Written and verbal communication

IT software skills (Word, Teams, Outlook)

Job description

Role overview

Location : Horsham

Salary : £32,946 per annum + Overtime

Working hours : 4 days on 4 days off, 12 hour days and nights.

Contract Type : Permanent Full Time

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World", we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.

What you'll do

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access / egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond / escalate as appropriate.
• Actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• Be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records / logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio / phones) in a confident and clear manner.
• Carry out any other reasonable request as required.

About the role

Who you'll be

• Clearance to BS7858
• SIA Licence – Security Guard (SG)
• SIA Licence – Door Supervisor (DS) (if applicable to scope)
• SIA Licence – CCTV (if applicable to scope)
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

EMCOR UK benefits

• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail / dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits : Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.