Security-Cleared 2nd Line Service Desk Engineer (Bristol)

Babcock Mission Critical Services España SA.; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Bristol is seeking a 2nd Line Service Desk Engineer to support mission-critical software applications. This full-time role offers a dynamic opportunity to contribute to national security while developing your career in IT service management. Key qualifications include experience in software support and ITIL processes. The company offers excellent benefits, including a pension scheme and health checks.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

Holiday Trading opportunities

‘Be Kind Day’ for volunteering

Qualifications

• Technical awareness from supporting software applications.
• Experience using ITSM tools for incident management.
• Oracle or SQL database administration skills.

Responsibilities

• Supporting the Service Management Team by resolving customer issues using ITIL-compliant processes.
• Prioritising tasks to deliver positive customer experiences.
• Delivering prompt and courteous resolutions within agreed SLAs.

Skills

Technical awareness from supporting software applications

Experience using ITSM tools for incident management

Oracle or SQL database administration skills

Strong analytical and methodical problem-solving approach

Education

Relevant certifications in ITIL, Oracle, or SQL

Job description

A leading technology company in Bristol is seeking a 2nd Line Service Desk Engineer to support mission-critical software applications. This full-time role offers a dynamic opportunity to contribute to national security while developing your career in IT service management. Key qualifications include experience in software support and ITIL processes. The company offers excellent benefits, including a pension scheme and health checks.