Secure and Complex Services Advocate

Pohwer; Milton Keynes; On-site; GBP 24,000 - 28,000; Full time

Job summary

A community support organization in Milton Keynes is seeking a Secure & Complex Services Advocate to support vulnerable adults. This full-time role involves advocating for individuals' rights and needs, providing both persuasive verbal and written support. Ideal candidates will have experience working with vulnerable adults and possess strong communication and time management skills. A valid UK driver's license and vehicle access are essential. Competitive salary and benefits offered, including generous leave and healthcare plans.

Benefits

25 days annual leave plus bank holidays

Cash Wellbeing Healthcare Plan

Auto enrolment Pension plan

Death in service cover

Qualifications

• Demonstrable experience working with vulnerable adults in health, social care, or voluntary settings.
• Proven ability to provide persuasive verbal and written representations.
• Flexibility, with a full UK driving licence and access to your own vehicle.

Responsibilities

• Act on behalf of clients, following their instructions.
• Communicate regularly and appropriately as per organizational guidelines.
• Maintain individual client records adhering to Data Protection standards.

Skills

Excellent communication and listening skills

Experience working with vulnerable adults

Strong time management

Computer literacy

Flexibility and driving skills

Job description

At POhWER, we are passionate about making a difference in people’s lives and push boundaries to make an impact. If you are looking for a full-time role with a values-based organisation that has the people we support at the heart of everything we do, then apply now for our Secure & Complex Services Advocate position! This is an exceptional opportunity for someone who wants to make a real impact within our busy Advocacy department.

As a Secure & Complex Services Advocate, you will play a crucial role in supporting vulnerable adults with profound and multiple needs. You will advocate on their behalf, ensuring their voices are heard and their rights are upheld. Your tasks will include providing persuasive verbal and written representations, working in partnership with clients and professionals, and representing individuals’ needs and preferences. You will handle sensitive information with the utmost confidentiality and work independently with robust time management skills.

For this role you will Ideally have knowledge and experience of working with patients detained under the Mental Health Act and working with patients with a forensic history. Have the ability to cope well with pressure and adversity in challenging environments. Have knowledge and understanding of Risk management in secure environments and experience of / ability to work with people with profound needs or very challenging / disturbed behaviour

Hours of Work : Full-time, 37 hours per week, Monday to Friday, between the hours of 9 am - 5 pm

Location : Milton Keynes - Peripatetic. (Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary : Starting Salary £24,242.40 per annum

Contract type : Permanent

What You’ll Do

• To act on behalf of clients, following their instructions, taking action as directed by the client and consistent good practice and the legislation
• Communicate regularly and appropriately in accordance with POhWER Promises
• Communicate with individuals and other agencies, representing the clients’ views, while keeping the client informed of progress of their issue
• Ensuring prompt completion of tasks to a high standard and in accordance with organisational policies and guidance
• Maintaining individual client records adhering to required standard for record keeping and Data Protection

Secure & Complex Services Advocate Requirements :

• Excellent communication and listening skills
• Demonstrable experience working with vulnerable adults in health, social care, or voluntary settings
• Proven ability to provide persuasive verbal and written representations
• Strong time management and computer literacy
• Flexibility, with a full UK driving licence and access to your own vehicle

Benefits :

• 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
• Discretionary shutdown days at Christmas with up to 4 additional days leave.
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan which covers Optical / dental / alternative therapy and more!
• Auto enrolment Pension plan
• Death in service cover.

Meet the Organisation : Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Secure & Complex Services Advocate role? Don't wait, click apply now!

Closing Date : 9AM, Monday 12th January 2026 (We reserve the right to close this vacancy early)

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview