Secretary - Dental Hospital | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS Trust in England is seeking a dedicated administrative assistant to provide vital support in typing clinical letters and managing correspondence. The ideal candidate will ensure efficient handling of patient information and assist junior staff while maintaining high-quality standards. This role includes general office duties, effective communication with patients, and contributions to training and team work. Applicants must possess strong typing abilities and excellent interpersonal skills. Join us to make a difference in patient care.

Qualifications

• Proven ability to type dictation accurately and efficiently.
• Effective communication skills for liaising with staff and patients.
• Experience in mentoring and supervising junior staff.

Responsibilities

• Type dictation from audio transcripts.
• Ensure appropriate follow-up and investigations.
• General office duties and maintaining patient records.

Job description

Responsibilities

1. Type dictation from audio transcription of clinical correspondence and documentation.
2. Ensure appropriate follow up arrangements/investigations are in place.
3. Liaise with personal medical secretary of speciality accordingly.
4. Mentor, train and supervise relevant junior staff as required.
5. Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
6. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
7. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
8. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
9. Take minutes of meetings, circulating to relevant groups.
10. Attend appropriate training, meetings and education sessions when required.
11. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
12. General office duties, including incoming and outgoing mail, e‑mail, photocopying.

Main duties of the job: The successful candidate will help to support other admin team members, working closely together to fulfil appropriate timescales of turnaround of workload in providing typing of clinical letters from audio transcriptions, locating and dealing with reports, filing of correspondence and meeting the administrative needs of the department.

About the Trust

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

This advert closes on Wednesday 17 Dec 2025.