Second Line Network Analyst – Grow with Cisco & Cloud

Computacenter AG & Co. oHG; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT infrastructure services provider is seeking a Second Line Network Analyst in Nottingham. The role involves managing network incidents, monitoring service calls, and ensuring compliance. Ideal candidates will have experience in network support, a strong grasp of Cisco technologies, and the ability to work both independently and within a team. This position offers opportunities for professional growth in a collaborative environment.

Qualifications

• Experience in a 2nd Line Network Support role.
• Strong knowledge of Cisco technologies (LAN/WAN).
• Familiarity with firewalls, load balancers, and switches.
• Eligibility for SC Clearance.

Responsibilities

• Manage and resolve network incidents and service calls to meet SLA targets.
• Monitor call queues and follow up with specialist teams.
• Support technical escalations and assist team members.
• Deliver small project work to customer timelines.

Skills

Network incident resolution

Cisco technologies knowledge (LAN/WAN)

Technical problem solving

Experience with firewalls and switches

Proactivity in service improvements

Tools

Cisco

HP

Fortinet

ServiceNow

Job description

A leading IT infrastructure services provider is seeking a Second Line Network Analyst in Nottingham. The role involves managing network incidents, monitoring service calls, and ensuring compliance. Ideal candidates will have experience in network support, a strong grasp of Cisco technologies, and the ability to work both independently and within a team. This position offers opportunities for professional growth in a collaborative environment.