Second-Line IT Support Engineer — MSP Specialist

Storm IT Limited; Greater London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading MSP in New Barnet is seeking a skilled 2nd Line Support Engineer to join their dynamic team. The role involves providing technical support, system administration, and troubleshooting IT systems for clients. The ideal candidate has proven experience in a similar role, a solid understanding of networking and IT infrastructure, and excellent problem-solving skills. This full-time position offers competitive salary and benefits including company events and pension.

Benefits

Company events

Company pension

On-site parking

Qualifications

• Proven experience as a 2nd Line Support Engineer or similar role.
• Hands-on experience with Windows operating systems and Active Directory.
• Excellent customer-facing practices and problem-solving skills.

Responsibilities

• Provide technical support to employees on IT-related issues.
• Troubleshoot and resolve hardware and software problems.
• Perform system administration tasks and monitor IT systems.

Skills

Troubleshooting

User support

System administration

Networking

Communication

Problem-solving

Tools

Windows OS

Active Directory

Microsoft Office

Microsoft 365

Job description

A leading MSP in New Barnet is seeking a skilled 2nd Line Support Engineer to join their dynamic team. The role involves providing technical support, system administration, and troubleshooting IT systems for clients. The ideal candidate has proven experience in a similar role, a solid understanding of networking and IT infrastructure, and excellent problem-solving skills. This full-time position offers competitive salary and benefits including company events and pension.