Sea Freight Forwarding Operator

Freight Personnel; Redditch; On-site; GBP 32,000 - 38,000; Full time

Job summary

A logistics company in Redditch is seeking a Sea Freight Forwarding Operator to handle import and export operations. The role involves managing sea freight files, supporting air and road freight bookings, and providing excellent customer service. Applicants should have at least 2 years of sea freight experience and strong communication skills. Training will be provided for air and road freight operations. The position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary

Ongoing training

Pension scheme

Employee Assistance Programme

Attendance bonus after 6 months

Qualifications

• Minimum 2 years’ experience in sea freight operations.
• Strong understanding of international freight forwarding processes.
• Experience with customs clearance procedures.

Responsibilities

• Manage sea freight import and export files from quotation to delivery.
• Support airfreight and road freight bookings.
• Communicate effectively with customers and suppliers.

Skills

Communication Skills

Customer Service

Organizational Skills

Problem-Solving

Job description

Sea freight Forwarding Operator

Our client is a Freight Forwarding and Logistics operator based in Redditch, Worcestershire. We are now looking for an experienced Sea Freight Forwarding operator to join the expanding team.

The core focus of the role is to handle sea freight import and export operations, but you will also support airfreight and road freight bookings as part of your development into a fully multimodal operator.

This role is ideal for someone with strong sea freight forwarding knowledge who is looking to broaden their freight forwarding skills. No prior experience in air or road freight is required – full training will be provided on air and road freight forwarding.

Alongside operational responsibilities, this position includes a commercial element involving outbound customer calls to help support and grow our multimodal freight services.

Main duties

• Manage sea freight import and export files from quotation through to final delivery
• Support airfreight and road freight booking processes (training provided)
• Communicate effectively with customers, overseas agents, suppliers, and internal departments
• Arrange customs clearance, documentation, and final delivery bookings
• Resolve operational issues promptly and professionally
• Ensure files are accurately costed, invoiced, and maintained
• Monitor customer and supplier credit limits in line with company policy
• Carry out additional tasks as requested by the line manager

Experience required

• Minimum 2 years’ experience in sea freight operations working for a freight forwarder
• Strong understanding of international freight forwarding processes
• Experience with customs clearance procedures
• Excellent communication and customer service skills
• High level of accuracy and attention to detail
• Strong organisational and time management abilities
• Proactive problem-solver with a positive approachExperience in airfreight or road freight is desirable but not essential (training provided)

Salary and Benefits

• Competitive salary (£32,000 – £38,000, dependant on experience)
• Ongoing training and professional development
• Exposure to multimodal operations: sea, air, and road
• Opportunities to broaden your logistics skill set and career progression
• Employee Assistance Programme (EAP) for all staff.
• Pension scheme
• Eligible for attendance bonus after 6 months’ successful service.
• Opportunity to work in a supportive, friendly, and varied role where your skills make a real difference