Scotmid - Customer Service Assistant (Food to Go)

Scotmid Food; Elgin; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community convenience retailer in Elgin is seeking a Customer Service Assistant. You will ensure customers have a great experience through friendly service and product availability while working in a fast-paced environment. The ideal candidate is enthusiastic about customer service and has excellent communication skills. Training will be provided, with opportunities for development within retail.

Benefits

Excellent benefits

Competitive hourly rates

Opportunities to develop and grow

Qualifications

• Enthusiasm and a passion for customer service with excellent communication skills.
• Experience in a sales or retail environment is an advantage.
• Previous knowledge of food safety practices is advantageous.

Responsibilities

• Prepare and serve various products including raw and cooked meat.
• Provide friendly customer service to ensure a great in-store experience.
• Contribute to product availability by stocking shelves and maintaining shop standards.

Skills

Customer service

Communication skills

Job description

Overview

Customer Service Assistant – Food to Go at Scotmid Co-operative. We are focused on serving local communities and improving people’s everyday lives through our different businesses. We’ve been serving communities for 160 years and are run by our members for the benefit of the communities we serve. Scotmid food aims to be Scotland’s preferred community convenience retailer, supported by our people.

Our stores operate from early morning to late at night, so a flexible approach is essential. No two days are the same and Customer Service Assistants work at a fast pace, performing a variety of tasks from making breakfast rolls to filling shelves. The primary responsibility is to ensure customers have a great experience every visit through friendly service, product availability, and high hygiene standards.

Responsibilities

• Prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens.
• Provide friendly customer service to ensure a great in-store experience.
• Work on your feet for long periods and perform tasks such as stock merchandising and cleaning; some lifting and carrying may be required.
• Contribute to product availability by stocking shelves and maintaining shop standards.
• Work on the Food to Go counter where applicable.

Qualifications and experience

• Enthusiasm and a passion for customer service with excellent communication skills.
• Training will be provided; experience in a sales or retail environment is an advantage.
• Previous knowledge of food safety practices is advantageous.

Benefits and development

• Excellent benefits and competitive hourly rates.
• Opportunities to develop and grow within retail.