Scotmid - Customer Service Assistant

Scotmid Food; Dunfermline; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local convenience retailer in Dunfermline is seeking a Customer Service Assistant to ensure customers have a great experience. The role includes serving food products, maintaining hygiene standards, and flexibility with shifts. Ideal candidates should have a passion for customer service, and previous retail experience is preferred. Excellent benefits and competitive rates are offered.

Benefits

Excellent benefits

Competitive hourly rates

Opportunities for development

Qualifications

• Enthusiasm and a passion for customer service with excellent communication skills.
• Experience in a sales or retail environment is an advantage.
• Previous knowledge of food safety practices is advantageous.

Responsibilities

• Assist customers and ensure they have a great experience in-store.
• Prepare and serve a range of products including raw and cooked meat.
• Perform tasks such as lifting, stock merchandising, and cleaning.

Skills

Customer service

Excellent communication

Flexibility

Job description

Overview

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Responsibilities

• Assist customers and ensure they have a great experience in-store through friendly service, product availability and hygiene standards.
• Be prepared to prepare and serve a range of products which could include raw and cooked meat, alcohol, and foods containing allergens.
• Work on your feet for long periods and perform tasks such as lifting, stock merchandising and cleaning.
• Maintain flexible approach to shifts due to store hours and varying daily tasks.

Qualifications

• Enthusiasm and a passion for customer service with excellent communication skills.
• Training provided; experience in a sales or retail environment is an advantage.
• Previous knowledge of food safety practices is advantageous.

Benefits

• Excellent benefits and competitive hourly rates.
• Opportunities to develop and grow within retail.