Scotmid - Customer Service Assistant

Scotmid Food; Aberdeen City; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retailer in Aberdeen City is seeking a Customer Service Assistant to provide excellent service and ensure a pleasant shopping experience. Responsibilities include preparing products, maintaining hygiene standards, and adapting to diverse store duties. The ideal candidate is passionate about customer service, with a flexible approach and a desire for development. This position offers competitive hourly rates and opportunities for growth.

Benefits

Competitive hourly rates

Opportunities for development

Supportive work environment

Qualifications

• Passion for customer service and excellent communication skills.
• Experience in a sales or retail environment is advantageous.
• Knowledge of food safety practices is desirable.

Responsibilities

• Prepare and serve products including raw and cooked meat.
• Work on your feet for long periods and undertake tasks like lifting.
• Ensure customers have a great experience through friendly service.
• Adapt to a fast-paced environment and perform a variety of store duties.

Skills

Enthusiasm for customer service

Excellent communication skills

Job description

Overview

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve. Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people. Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

Responsibilities

• Prepare and serve products as required, which could include raw and cooked meat, alcohol, and foods containing allergens.
• Work on your feet for long periods and undertake tasks such as lifting, stock merchandising, and cleaning.
• Help ensure customers have a great experience through friendly service, product availability, and hygiene standards.
• Adapt to a fast-paced environment and perform a variety of store duties as needed.

Qualifications and Requirements

• Enthusiasm, a passion for customer service, and excellent communication skills.
• Training will be provided; experience in a sales or retail environment is advantageous.
• Previous knowledge of food safety practices is desirable.

Benefits and Opportunities

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.