School Lettings Assistant / Customer Service Assistant

School Space; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused educational organization in Birmingham is seeking a part-time Community Connector. The role involves opening and closing schools, providing customer service during bookings, and ensuring facilities are well-prepared. Ideal candidates should have experience in customer service, be flexible with working hours, and be committed to community engagement. Training and support will be provided, with an emphasis on safeguarding children.

Qualifications

• Experience in customer service roles is essential.
• Ability to remain onsite during bookings as a key holder.
• Flexible approach to work, particularly evenings and weekends.

Responsibilities

• Open and close assigned schools during bookings.
• Perform necessary checks and light cleaning after events.
• Set up and clear away for exam periods.
• Provide customer service and communicate with operations team.

Skills

Exceptional customer service

Organised and timely mindset

Feedback provision

Commitment to social/community cause

Job description

Community Connector (Local Key Holder / School Lettings Assistant)

• Are you a community minded individual that wants to help schools fight the funding cuts?
• Do you have fantastic time keeping skills and a love for working with people?
• Have you been looking for a role in the evenings / weekends to fit around your other commitments?

If you’ve answered an emphatic YES to the questions above then a part-time role with us will be just what you’re looking for!

Location: Hamstead Hall Academy, Craythorne Avenue Handsworth Wood, Birmingham West Midlands, B20 1HL

Contract Type: Part time Permanent

Hours of Work: All team members are contracted to work set days per week and MUST be available to work Saturdays or Sundays. Shift times will be scheduled between 4:45 and 10:30pm Monday - Friday and anywhere between 7:45am until 10:30pm on Saturdays or Sundays (shifts will be a max of 8 hours). Please note this is a part-time role that would offer on average 5-15 hours per week.

Pay: £12.30 per hour

About us

School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups and the income generated is used by the schools to improve the educational experience and facilities for their students in addition to building stronger connections with the surrounding community.

Why is this role important

Our operation covers over 50 schools (and growing) and we are always seeking like-minded people to join our incredible team of 100 part-time Community Connectors – the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.

Key responsibilities of the role include:

• Opening and closing an assigned school(s) in the evenings and weekends – you’ll be a key holder for the school and will need to remain onsite throughout customer bookings.
• Carrying out checks as necessary and light cleaning/tidying after bookings.
• Setting up and clearing away tables and chairs during exam periods, moving exam desk setups so that our events can run in bare spaces or other similar requirements (training provided).
• Providing great customer service and communicating what’s happening at schools to the operations team.

Things you’ll have done before / have experience in:

• Offered exceptional customer service.
• Approached work with a flexible, organised and timely mindset – this helps us to ensure that our bookings run like clockwork.
• Provided feedback on what’s working and what’s not – you’ll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
• Pursued a commitment to a social/community cause – our team members are all committed to making the world a better place in one way or another. If you think similarly, you’ll have found a great team of like-minded individuals!

As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.

Training and support

You’ll receive a full training programme to get you up and running at the school followed by regular sessions with team leaders, operations managers and the wider School Space team.

School Space Safeguarding Statement

School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities whilst putting in place procedures to support everyone who uses a school space to safeguard children’s wellbeing and protect them from harm.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.