Scheme Support Officer

Codi Group; Treorchy; On-site; GBP 25,000; Full time

Job summary

A not-for-profit organization is seeking a full-time Scheme Support Officer in Treherbert to provide support to individuals with complex backgrounds. The role involves engaging and motivating clients to develop independent living skills. Responsibilities include attending appointments, managing activities, and ensuring the health and safety of the accommodation. Candidates should have a passion for supporting individuals, initiative, and the ability to foster trusting relationships. The position offers a salary of £24,531 plus additional benefits.

Benefits

Defined pension schemes

26 days holiday plus bank holidays

Free counselling and wellbeing services

Eyecare support

Continuous professional development

Qualifications

• No relevant experience is necessary, but a passion for supporting independence is essential.
• Ability to work alone and as an effective team player is crucial.
• Capability to manage conflict and demanding situations.

Responsibilities

• Engage and support individuals to develop skills for independent living.
• Attend external agency appointments with clients.
• Deliver support sessions related to life skills and wellbeing.
• Manage health & safety of the accommodation and maintenance.
• Facilitate meaningful activities for residents.

Skills

Passion for enabling independent living

Ability to create open and honest relationships

Strong initiative and teamwork

Ability to handle demanding situations

Job description

Full‑time Scheme Support Officer in a short term Supported Accommodation scheme in Treherbert. The scheme is covered 24 hours, 7 days a week so you will be expected to work on a rolling rota which involves days, evenings, weekends, Bank Holidays, and sleep‑ins.

Who are Codi Group?

Codi is a not‑for‑profit with a big heart and an even bigger mission. As Wales's largest provider of housing, care, and support, we are here to help people live well, feel supported, and rise to their full potential.

Every day, our teams support 17,000 individuals across Wales with services that make a real and uplifting difference to their everyday lives.

Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.

About the role

This is a Scheme Support Officer role based in our Supported accommodation service, Abertonllwyd House, Treherbert, RCT. We have a team of Scheme Support officers, a Lead Project Worker, Project Manager, providing 24/7 Support to our diverse group of customers.

Working in a team, you will provide support to 8 individuals who have complex backgrounds. We offer opportunity for our customers to engage in support which will allow them to gain confidence and the skills required to live independently. As a Scheme Support Officer, you will carry out essential work in re‑engaging individuals with mental health services and drug and alcohol programmes. You will be working with individuals who require motivation and to have a positive impact on their lives, we do this by creating and developing trusting relationships with each individual client.

The role does NOT provide any personal care, medication, or interventions.

Day to Day Duties

• Engaging and interacting with the people we support, including attending external agency appointments with them.
• Delivering support sessions relating to tenancy management, Life skills, and health & wellbeing.
• Arranging and carrying out activities with the people we support to provide them with meaningful activities and physical health.
• Managing the maintenance and health & safety of the building.
• Managing visitors to the building.

Skills and Experience Needed

Relevant experience is not always necessary, but it is important that you have the following:

• A passion to work with and enable people to live as independent a life as possible.
• An enthusiasm and passion for supporting people to achieve the best outcomes that they can.
• A strong ability to create relationships that are open and honest.
• A strong initiative and ability to work alone as well as being an effective team player.
• Ability to deal with conflicting and demanding situations.
• Full list of duties and can found on the Job description.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you will embrace these principles and thrive in an environment shaped by them.

Pay and Pensions

£24,531.00 FTE (£12.75 per hour)

Plus, a Sleep‑in rate: £62.64 (per 8‑hour shift)

• Defined Contribution (DC) Scheme with matched contributions up to 10%.
• Defined Benefit (DB) 1/80th of final salary for every year of service.
• 3 × Life Cover linked to pension membership.
• Saving scheme with competitive interest rate.
• Give As You Earn scheme for tax efficient charity donations.
• From 1st April 2026 the option to be paid either weekly or monthly.

Time off and Flexibility

• 26 days holiday, pro‑rata entitlement plus Bank holidays. Rising to 27 days after 1 year of service or cash equivalent of 1 day’s annual leave.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Wellbeing

• Sick Pay, rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team, and OH service to all colleagues.
• Annual Health Check.
• Health Cash Plan.

Getting Around

• Mileage paid at 45p plus 5p per passenger per mile – it is essential that you hold a driver's licence and have access to a car for this role.
• Cycle to Work Scheme.

Personal Development

• Continuous professional training and development.
• Leadership development programmes.
• Professional memberships needed for your role are reimbursed.
• Career coaching.
• Support with funding and time for qualifications.

Perks and Recognition

• Long Service Awards.
• Blue Light Card Eligibility giving discounts at 15,000 brands.
• Colleague Discount platform.

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us, and we encourage you to apply now.

How do you apply?

If you have the skills required, please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly.

For any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262.