Scheme Manager - Worcestershire

Bromford; Stourport-on-Severn; On-site; GBP 80,000 - 100,000; Full time

Job summary

A retirement living organization is seeking a scheme manager in Stourport-on-Severn to lead and manage a thriving community. This role involves ensuring a safe, well-managed environment and engaging with local residents to enhance community life. The ideal candidate should have experience in management within an extra care or retirement living context. Responsibilities include managing service provision, finances, and fostering relationships with care providers and local stakeholders. The position requires a passion for customer experience and community involvement.

Qualifications

• Experience in management from an extra care or retirement living background.
• Proven ability to meet targets and deliver high-quality services.
• Confident in managing finances and maximizing income opportunities.

Responsibilities

• Lead the management of the retirement living scheme.
• Ensure a safe and welcoming environment for customers.
• Engage with the community to bring vibrant activities into the scheme.

Skills

Management experience

Strong communication skills

Financial management

Relationship building

Job description

Contract: Permanent, Full-time
Hours: 37.5 per week (Monday-Friday)
Location: School Gardens, Stourport (DY13 8ES)
Closing Date: Monday 5 January 2026 - Please apply early, as we may close the vacancy sooner than advertised if we receive a high volume of applications.

Are you passionate about creating thriving communities and supporting people to live independently?

As our scheme manager, you'll lead the way in shaping a welcoming and well-managed environment where customers feel safe, connected, and empowered to enjoy life to the fullest. You'll match a strong level of care provision with a full timetable of activities that enable our customers to enjoy an active and independent lifestyle, encouraging residents to organise events and activities and run clubs themselves.

We want you to get to know the customers interested in living in our scheme, understanding their circumstances and what they want from their new home. You will need to bring the community into our retirement living scheme, inviting local residents to look around, speaking to community groups, and engaging with local colleges; building relationships that will help bring the community to life.

You will be accountable for every aspect of service provision as well as building maintenance and tenancy agreements and directly manage the facilities co-ordinator. Acting as the main point of contact and a link for care providers, with direct responsibility for their performance and overall contract compliance, you will also be managing budgets and staffing requirements, ensuring we maximise all income and profit opportunities for the scheme.

You’ll be based at our retirement living scheme School Gardens, Stourport (DY13 8ES), the role is subject to an DBS Enhanced and Adult Barred List check.

We want you to be somebody who:

• Is ideally an experienced manager from an extra care or retirement living background.
• As a proven performer, you'll enjoy a challenge and have plenty of initiative, as well as lots of ideas
• Will meet your targets on time and deliver them to the best of your ability
• Is a natural communicator, relationship builder and manager; your desire to provide a quality service right across the community will have future customers flocking to your door
• Has high standards and never one to shirk from doing what's right. You'll have a passion for improving and enhancing the customer experience
• Is confident managing finances and can make the most of the facilities on-site, that will result in a healthy income for the scheme and guarantee its ongoing success

If you have previous experience as a scheme manager, service manager, care home manager, residential manager, facilities manager or something similar, this could be a great opportunity for you.

The closing date is Monday 5 January 2026.