Scheme Manager

AD WARRIOR; Nottingham; On-site; GBP 24,000; Part time

Job summary

A reputable housing provider is seeking a Scheme Manager in Nottingham to support residents in a retirement living scheme. This part-time role includes managing daily operations, ensuring safety compliance, and providing excellent customer service. Ideal candidates will have experience in housing or customer-facing roles and possess strong IT and communication skills. This position offers a chance to make a positive impact on residents' lives while working within a dedicated team.

Qualifications

• Proven experience in housing or customer-facing roles.
• Proficient in Microsoft Office and willing to learn new systems.
• Strong attention to detail and organisational skills.
• Excellent communication skills with a strong customer service focus.

Responsibilities

• Manage day-to-day operations of the retirement living scheme.
• Conduct essential safety checks and ensure compliance standards.
• Support residents to feel safe and empowered.
• Address and resolve resident feedback and complaints.

Skills

Experience in housing or customer-facing roles

Strong IT skills (Microsoft Office)

Excellent record-keeping

Organisational skills

Clear communicator

Practical problem-solver

Customer service skills

Job description

Scheme Manager

Location: Nottingham

Salary: £23,587.20 per annum

Vacancy Type: Permanent, Part Time (36 hours per week)

Closing Date: 24 December, 2025

Are you passionate about helping people live independently in a safe and supportive environment? The organisation is looking for a proactive and caring individual to join them at Abbey Lodge, a welcoming retirement living scheme in Nottingham. As their Scheme Manager, the successful candidate will be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring residents feel safe, supported, and empowered to live independently. The postholder will take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, ensuring the organisation meets compliance standards and delivers consistently high levels of service. Their keen eye for detail and proactive approach will help them identify and manage risks, including safeguarding concerns, and they will be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.

What they’re looking for

• Experience in housing or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• A clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.

Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They are seeking like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. They are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards achieving their Menopause Friendly accreditation. The organisation reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.