Scheme Housing Officer

Southern Housing; Brighton; On-site; GBP 28,000 - 32,000; Part time

Job summary

A leading housing provider is looking for a proactive Scheme Housing Officer to join their Brighton team. This part-time role requires delivering exceptional customer care and supporting the needs of older residents in sheltered schemes. Responsibilities include managing housing services, maintaining records, and collaborating with partners. A commitment to understanding diverse needs and providing effective solutions is essential. Enjoy benefits like a pension, flexible working, and career development opportunities.

Benefits

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailer discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Qualifications

• Customer-focused with experience in providing excellent care.
• Able to manage time and tasks effectively.
• Willingness to learn housing management tasks.

Responsibilities

• Deliver effective customer-focused housing management.
• Provide a customer-facing service with daily welfare calls.
• Maintain administration systems and accurate records.

Skills

Understanding of the diverse needs of older people

Excellent customer service

Ability to work collaboratively under pressure

Job description

The role

Are you seeking a new challenge where you can truly make a difference?

If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Courtney Kings House scheme in Brighton. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes.

Your responsibilities will include offering a front line service while ensuring the safety and well‑management of our schemes to support residents in living independently within active communities. In this role you must be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.

If you are a proactive, self‑motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.

Please not this is a permanent part time role, working 25 hours per week across 5 days a week.

What you’ll be doing

• Deliver an effective customer focused housing management and support service working with multi‑agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
• Deliver the service in line with agreed parameters for the role.
• Providing a customer facing service to residents, with regular contact and daily welfare calls.
• Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
• Work closely with other agencies to ensure residents are able to access a full range of services and support.
• Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.

What you’ll need

• Understanding of the diverse needs of older people
• Able to develop partnership working internally and with other agencies to generate effective solutions to problems
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team
• Customer-focused and experience of providing excellent customer care
• Able to take responsibility for a scheme, the residents who live there and the service provided to them.
• Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety
• Able to receive and respond to customer feedback and complaints professionally at all times
• A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.

In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.

Closing Date : 22nd December 2025

Applying for roles with us

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.