Scheduling Coordinator

New Resource Group; Yeovil; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional water services provider seeks a Scheduling Coordinator to join their team in Yeovil. The role involves coordinating daily schedules, ensuring efficiency, and maintaining communication with stakeholders. Ideal candidates should possess strong organisational, communication, and customer service skills, with prior scheduling experience being a bonus. The position offers various benefits including healthcare, career progression, and company vehicle.

Benefits

Pension contributions of up to 20%

Clear career progression opportunities

25 days holiday, increasing with length of service

Healthcare package

Life assurance up to 8 times salary

Access to an electric car scheme

Discounts with over 3,000 retailers

Paid volunteering day

Enhanced family leave policies

Support from trained mental health first aiders

£1,000 referral bonus

Company van provided

Qualifications

• Strong organisational and planning skills to manage multiple tasks.
• Experience in scheduling or coordination, especially with Highway Authorities (desirable).
• Ability to work under pressure and adapt to changing priorities.

Responsibilities

• Coordinate and organise daily work schedules for field staff.
• Manage scheduling to reduce backlogs and support first-time fixes.
• Maintain accurate information in company systems.

Skills

Organisational skills

Communication skills

Customer service skills

Attention to detail

Proactive problem-solving

Job description

Summary

We are proud to be working on behalf of the region's appointed water and wastewater services provider as they seek a Scheduling Coordinator to support their Scheduling Team. This role involves coordinating and organising daily work schedules, ensuring field teams are fully resourced, and maintaining smooth operational delivery. You\'ll be at the centre of planning and communication, helping to keep projects on track, liaising with stakeholders, and supporting compliance with performance standards.

Key Responsibilities

• Deliver excellent customer service by meeting KPIs and performance targets through effective scheduling.
• Plan and allocate full daily workloads for field staff to maximise efficiency.
• Ensure incidents and jobs are compliant, accurately logged, and completed within agreed timescales.
• Proactively manage scheduling to reduce backlogs, minimise delays, and support first-time fixes.
• Communicate with customers to set expectations and avoid unnecessary call-backs.
• Maintain accurate information in company systems, highlighting gaps and driving improvements.
• Build strong working relationships with schedulers, field teams, and managers.
• Support colleagues and assist with day-to-day operational tasks when required.

Ideal Candidate

• Brings strong organisational and planning skills, with the ability to manage multiple tasks under pressure.
• Has excellent communication and customer service skills, with a positive, team-focused attitude.
• Is confident working to set processes and procedures while maintaining high attention to detail.
• Can think proactively, resolve issues quickly, and adapt to changing priorities
• Has experience in scheduling, coordination, or working with Highway Authorities and permits (desirable).
• Shows a commitment to quality and delivering results to a high standard.

Benefits

• Pension contributions of up to 20%
• Clear career progression and professional development opportunities
• 25 days\' holiday, increasing to 28 with length of service
• Option to buy up to 10 additional days\' holiday and sell up to 5 each year
• Healthcare package with reimbursement of healthcare costs
• Life assurance worth up to 8 times your salary
• Access to an electric car scheme (salary exchange, subject to conditions)
• Cashback and discounts with over 3,000 retailers
• One paid volunteering day each year
• Enhanced family leave and pay policies
• Access to an interactive health and wellbeing platform
• Support from trained mental health first aiders
• £1,000 referral bonus for successful candidate recommendations
• Company van provided

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency