Scheduling Coordinator

Adecco; Washington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Scheduling Coordinator to manage field engineer schedules across the UK and Ireland. This role requires strong organizational skills, effective communication, and a customer-first mindset. You will book customer visits, maintain job records, and oversee repair jobs from start to finish. This is a full-time contract position based in Washington, Tyne and Wear, with opportunities for growth in a dynamic team environment.

Benefits

Training and development opportunities

Supportive and dynamic team environment

Qualifications

• Experience in coordinating schedules is required.
• Proven ability to meet deadlines and communicate effectively.
• Knowledge of logistics and safety procedures is a plus.

Responsibilities

• Manage and coordinate field engineer schedules.
• Book customer visits and maintain job records.
• Prepare quotes and track warranty claims.

Skills

Strong organisational and planning skills

Ability to stay calm under pressure

Clear and confident communication

Customer-first mindset

Solid IT skills

Collaborative team spirit

Familiarity with health & safety procedures

Tools

Microsoft Office

SAP/Protean

Job description

Overview

Join Our Service Team as a Scheduling Coordinator! We are looking for a highly organised, proactive individual who is passionate about delivering great customer service to keep our busy Service Team running like clockwork.

What You'll Be Doing

• Managing and coordinating field engineer schedules across the UK & Ireland
• Booking customer visits for maintenance, repairs, site evaluations, and breakdowns
• Communicating with customers to arrange and confirm appointments
• Creating job records in SAP and other scheduling systems
• Preparing quotes for parts and labour, and overseeing repair jobs from start to finish
• Tracking warranty claims and maintaining calibration/tool registers
• Keeping vehicle records, safety cards, and induction documents up to date
• Participating in weekly planning meetings and supporting with general admin tasks

What You'll Bring

• Strong organisational and planning skills
• Ability to stay calm under pressure and meet tight deadlines
• Clear and confident communication, especially over the phone
• A customer-first mindset with a positive, can-do attitude
• Solid IT skills - Microsoft Office is essential; SAP/Protean experience is a bonus
• A collaborative team spirit, with the ability to work independently
• Familiarity with health & safety procedures and logistics in the UK & Ireland is a plus

Why You'll Love Working With Us

• Play a key role in a supportive and dynamic team
• Build experience in service operations and logistics
• Access training and development opportunities
• Be part of a company that values precision, teamwork, and customer satisfaction

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

• Job Title:
• Company:
• Location: Washington, Tyne and Wear
• Posted: Aug 29th 2025
• Closes: Sep 29th 2025
• Sector: Distribution
• Contract: Contract
• Hours: Full Time

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