Scheduling and Bookings Administration Manager

HCA Healthcare UK; Birmingham; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading healthcare organization in Birmingham is looking for a Scheduling and Bookings Administration Manager. This role emphasizes managing a supportive team, enhancing patient experience, and leading booking improvements. With responsibilities including team motivation and stakeholder engagement, the ideal candidate will have strong customer focus, problem-solving skills, and the ability to adapt communication styles. The position offers competitive salary and a range of benefits, along with professional development opportunities.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Pension contributions

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health benefits

Qualifications

• Experience managing a team in a customer-focused environment.
• Ability to engage and develop team members effectively.
• Strong decision-making and problem-solving skills.
• Capability to adapt communication style to diverse audiences.

Responsibilities

• Lead and motivate your team to achieve objectives.
• Implement service improvements across booking functions.
• Build relationships with internal and external stakeholders.
• Listen to patient feedback and address service complaints.

Skills

Customer service orientation

Team management

Proactive problem-solving

Adaptability

Stakeholder engagement

Job description

Job Title: Scheduling and Bookings Administration Manager
Location: The Harborne Hospital, Birmingham
Full time: 37.5 hours per week
Permanent
Salary: £33,750 - £36,000 depending on Experience + Benefits

We’re looking for a Scheduling and Bookings Administration Manager to join our Harborne Hospital.

This role will be very much working as part of an extremely supportive team, working closely with your Radiology Administrators, Treatment Suite Co‑Ordinators, Theatre Scheduling Teams, and our self‑pay office you will increase bookings across each department by improving processes and ensuring The Harborne Hospital is easy to do business with. You will be key to helping us provide a relevant and sustainable admin service to our consultants and patients.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in (team), but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Leading and motivating your teams to deliver the objectives you set for them, you’ll be accountable for service, quality and performance standards – proactively monitoring and managing performance, addressing issues effectively
• Proactively implement service improvements across all of our booking and scheduling functions
• Identifying and removing any barriers to bookings being made across the hospital
• Build and maintain relationships with a number of internal and external stakeholders
• Bring confidence and trust to our customers that we are easy to do business with by facilitating their requests effectively and in a timely manner
• Support our wider governance arrangements and contribute to activities for creating and sharing knowledge, gathering insight and for developing our approach in particular areas
• Sharing who we are and what we do by participating in external conferences and public events where appropriate
• Listening and responding to patient feedback and service complaints.

What you’ll bring:

• Having successfully managed or provided professional leadership to a team, in a customer / patient focused organisation
• Taking a collaborative approach to management that involves valuing and supporting learning and teamwork
• Being an open minded yet decisive thinker – using your proactive problem‑solving skills and judgement to make evidence‑based decisions
• Listening carefully and asking the right questions to get to the heart of the problem – being empathetic and mindful of what situations mean, and feel like, for all the people involved
• Adapting your approach and communication style by taking individual needs into account, recognising that our patients come from a diverse range of backgrounds
• Successfully engaging, coaching and developing others to perform and improve
• Using information to help improve the quality of service and performance.
• Being involved in setting objectives and challenging people to exceed expectations
• Planning and prioritising in a changing, busy environment – caring about achieving results as a team while being flexible and recognising the needs of the organisation
• Building strong relationships both internally and with a range of external stakeholders
• Playing a significant role in improving service for our patients.
• Influencing, negotiating and persuading across a range of stakeholders and at a mid to senior level

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a (job title) you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

At HCA UK we deliver essential Occupational Health (OH) services to help organisations manage and reduce sickness absence while minimising risks. Delivering over 25,000 OH appointments annually and with access to a team of experienced occupational health clinicians we provide expert support tailored to the needs of these organisations.

We offer a tailored model of service including distance case management and in person Occupational Health services.