Scheduler

Rydon Homes; Dartford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A property management company in Dartford seeks a Scheduler to organize engineers' diaries for maintenance and repair jobs. This challenging role requires strong organizational and problem-solving skills, along with excellent customer service abilities. Candidates should ideally have experience in a similar position but this is not essential. The position offers a competitive salary, hybrid working policy, and various benefits including flexible options for health and wellbeing.

Benefits

Competitive starting salary

25 days holiday

Incentives and recognition for performance

Full training and ongoing coaching

Pension scheme – 4% contributory

Free eyesight tests and flu vaccinations

Health cash plan for healthcare

24/7 EAP service

Wellbeing and mental health champions

Employee discount scheme

Flexible benefits

Employee referral scheme

Opportunities to progress across the business

Qualifications

• Experience as a Repairs Co-ordinator or Scheduler desirable but not essential.
• Strong administrative skills and attention to detail.
• Computer literate – able to use Microsoft Office, Outlook and Google Maps.
• Enjoy working in a busy, fast-paced environment.
• Aptitude for problem-solving.
• Passion for great customer service and an excellent telephone manner.

Responsibilities

• Organise the diaries of maintenance engineers to ensure repairs are completed.
• Respond to reactive call outs and plan preventative maintenance visits.
• Schedule works to engineers, ensuring access requirements and security are adhered to.
• Monitor works to ensure completion on time so engineers can attend their next job.
• Use scheduling software to oversee the working days of multiple engineers, moving or reallocating jobs as emergencies arise.
• Arrange subcontractors for specialist repairs and ensure all jobs are closed in the system when completed.
• Liaise with the call centre team and residents, agreeing appointment times.

Skills

Administrative skills

Attention to detail

Problem-solving

Customer service

Telephone manner

Tools

Microsoft Office

Outlook

Google Maps

Job description

Overview

Do you have a passion for helping others? Are you proud of your strong people skills, organisation skills and enjoy solving problems? If so, why not consider joining Rydon as a Scheduler? This is a varied role where you will organise the diaries of our maintenance engineers to make sure that they attend and complete repairs on behalf of our residents/customers. This role is challenging, fast paced and is pivotal in ensuring that all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time. You will be responding to reactive call outs or planning of preventative maintenance visits, scheduling the works to the engineers, ensuring relevant access requirements / security is adhered to. You will also monitor works to ensure that they complete on time so that the engineer is able to attend to their next job. You will use our scheduling software to oversee our the working days of multiple engineers, moving/reallocating jobs as and when emergencies need to be booked in or when extra time is needed. In addition to managing the time of our directly employed engineers, you will also arrange for sub-contractors to complete specialist repairs, making sure all jobs are closed down on the system once completed. You will also liaise closely with our call centre team and residents, agreeing appointment times when scheduling in works.

Responsibilities

• Organise the diaries of maintenance engineers to ensure repairs are completed.
• Respond to reactive call outs and plan preventative maintenance visits.
• Schedule works to engineers, ensuring access requirements and security are adhered to.
• Monitor works to ensure completion on time so engineers can attend their next job.
• Use scheduling software to oversee the working days of multiple engineers, moving or re‑allocating jobs as emergencies arise.
• Arrange subcontractors for specialist repairs and ensure all jobs are closed in the system when completed.
• Liaise with the call centre team and residents, agreeing appointment times.

Qualifications

• Experience as a Repairs Co‑ordinator or Scheduler desirable but not essential.
• Strong administrative skills and attention to detail.
• Computer literate – able to use Microsoft Office, Outlook and Google Maps.
• Enjoy working in a busy, fast‑paced environment.
• Aptitude for problem‑solving.
• Passion for great customer service and an excellent telephone manner.

Benefits

• Competitive starting salary of £28,090 per annum with growth potential.
• 25 days holiday.
• Incentives and recognition for performance.
• Full training, ongoing coaching and support.
• Pension scheme – 4% contributory.
• Free eyesight test and flu vaccinations.
• Health cash plan to spread the cost of essential healthcare.
• 24/7 EAP service – free advice, counselling and support.
• Wellbeing and mental health champions available.
• Employee discount scheme.
• Flexible benefits such as critical illness, DenPlan, cycle‑to‑work schemes.
• Employee referral scheme.
• Opportunities to progress across the business.

Working Location

Based in Greenhithe, Kent – close to Bluewater. We offer a hybrid working policy with most team working at home and in office on a rotational basis. We provide bus links, are only 5 minutes from the nearest railway station, and offer free parking. This is a permanent full‑time position, 40 hours per week, Monday to Friday 8am to 5pm.

Equal Opportunity Statement

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.