Scarlet Restaurant Host

The Scarlet Hotel; Newquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

A charming Cornish hotel is seeking a friendly and confident team member to join its restaurant staff. This role involves providing excellent food and drink service, maintaining cleanliness, and ensuring guests have a memorable dining experience. Ideal candidates will be problem solvers with strong communication skills, and while prior experience is beneficial, training will be provided. The position offers competitive pay at £12.60 per hour plus tips, a supportive working environment, and opportunities for career progression.

Benefits

£12.60 per hour plus tips

People-centric working environment

Learning and career progression opportunities

Permanent contract with 28 days holiday

Long service scheme with a free stay

40% off food and drinks

Local partnership discounts

Health Shield Healthcare Plan

Temporary team accommodation

Qualifications

• Ability to remain calm under pressure.
• Capable of solving problems effectively.
• Attention to detail is essential.

Responsibilities

• Provide food and drink service throughout the day.
• Ensure sections are stocked and tidy throughout service.
• Knowledgeable about products and up-selling.
• Prepare items for service and deliver room service.
• Learn and understand daily menus.

Skills

Excellent written and verbal English

Basic computer skills

Problem solving

Customer service

Job description

Are you confident, friendly and want to learn and develop your skills?

Are professional, hard working and knowledgable?

Are you a natural at delivering wonderful customer service?

If this is you, we have an exciting opportunity to join our restaurant team. You will fit in well with a like-minded team who are charming and full of smiles even at the busiest times.
We enjoy looking after people, that’s what we love to do.

We strive to make the customer experience as unforgettable as possible at the Scarlet. Perched on the breathtaking clifftops in Mawgan Porth, the Scarlet offers an incredible two-restaurant dining experience with spectacular views straight out to sea. Our menus are a daily celebration of seasonal and sustainable produce partnered with an award-winning winelist. This is not just a job, this is a lifestyle and we want you to be part of it.

You will be responsible for:

• Food and drink service throughout the day within the hotel and restaurant

• Ensuring allocated sections are stocked, maintained and kept clean and tidy throughout service

• Product knowledge and up-selling

• Preparing appropriate items for service

• Delivering room service

• Learning and understanding the daily menus

About you:

Our restaurant team have a warm, friendly, caring nature and can confidently talk with our guests so they have a fantastic memorable experience. You need to be able to keep calm under pressure, be a capable problem solver and have an excellent eye for detail.

Excellent written and verbal English, together with numeracy and basic computer skills are essential for this role. We can provide training to the right person although previous experience in a similar role would be an advantage.

What we offer:

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.60 per hour plus tips

• A people-centric working environment

• Learning and internal career progression opportunities

• A permanent contract with 28 days holiday per year (29 after 1 year)

• Long service scheme, enjoy a free stay at Bedruthan after your first year!

• Enjoy 40% off food and drinks at the hotel, along with a range of other services throughout the hotel with our own discount scheme

• Local partnership discounts

• Health Shield Healthcare Plan

Temporary team accommodation is available

Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet have always been pioneers in hospitality, offering unforgettable dining and guest experiences. When you join our team, you become part of one of the most exciting independent hospitality companies in the UK.

Joining our team isn’t just a job, it’s a lifestyle choice.