Scale-Up FinTech: Customer Operations Leader (Hybrid)

Jomo People; Cardiff; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A growing FinTech company based in Cardiff is seeking a Customer Operations Manager to elevate its client support team. The ideal candidate will lead improvements in onboarding and operations processes and strengthen regulatory controls. The role offers a competitive salary of £45,000–£55,000, equity options, and a supportive culture that encourages contributions from all employees. This is a career-defining opportunity for someone passionate about making a measurable impact in a scaling financial services environment.

Benefits

26 days holiday + bank holidays

Healthcare

Pension

Equity options

Qualifications

• Proven experience in leading people in financial services operations.
• Able to thrive in strategy, problem-solving, and building new operational capabilities.
• Comfortable with autonomy and making improvements.

Responsibilities

• Lead and coach the client support team to enhance customer journeys.
• Strengthen controls including KYC/AML and operational planning support.
• Prepare reports for audits, regulators, and board meetings.

Skills

Experience in a UK-regulated financial institution or FinTech

Customer operations management or leadership experience

Understanding of FCA regulations

Strong communication skills

Problem-solving mindset

Commercial awareness

Job description

A growing FinTech company based in Cardiff is seeking a Customer Operations Manager to elevate its client support team. The ideal candidate will lead improvements in onboarding and operations processes and strengthen regulatory controls. The role offers a competitive salary of £45,000–£55,000, equity options, and a supportive culture that encourages contributions from all employees. This is a career-defining opportunity for someone passionate about making a measurable impact in a scaling financial services environment.