SC Cleared Tech 3

Pertemps; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT service provider based in London is recruiting SC Cleared Customer Engineers. This role involves providing desktop installation and support for various customer accounts including government and banking. Candidates must have excellent customer service skills, experience with hardware/software support in Windows and Mac environments, and be willing to drive to customer sites when required. The position is an umbrella contract and classified Inside IR35.

Qualifications

• Ability to quickly learn and support basic Desktop & Laptop hardware and software.
• Good customer service skills are essential.
• Willingness to drive to different customer sites with a clean driving license.

Responsibilities

• Provide desktop installation, configuration, support, and troubleshooting services.
• Perform moves and changes and set up workstations.
• Support various customer accounts including government and banking.

Skills

Desktop & Laptop hardware and software support (Windows 10/11)

Mac OS experience

MS Office products (Office 365, Teams)

Mobile devices support (Apple, Android)

Wireless connectivity understanding

Technical customer service skills

Server technology experience

Cisco knowledge

Job description

We are recruiting for SC Cleared Customer Engineers for a leading IT service provider based in London.

Our Ring Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts including government and banking customers so you will be required to gain clearances for a number of different customers including Government SC and DV.

Senior Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs.

Willingness to drive a vehicle supplied by customer on occasion where required to travel to different customer satellite sites so clean driving license required.

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
• Mac OS experience and knowledge, desktop and Mac Book
• Good MS office products experience - Office 365 and Teams.
• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able To follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in Server technology including datacentre – HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge
• Excellent customer skills are essential

This is an umbrella contract, the role is Inside IR35.