SARC Patient Crisis Advocate — Night Shift (36h/wk)

Mountain Healthcare; Crawley; Hybrid; GBP 27,000; Part time

Job summary

A leading clinical healthcare provider in the UK is seeking a Patient Crisis Worker for a Maternity Leave Cover role. This position involves directly supporting victims of sexual assault at a Sexual Assault Referral Centre (SARC) by providing information and coordinating their journey through the forensic examination process. The successful candidate will have at least 3 years of relevant experience, excellent IT skills, and a strong understanding of confidentiality. The role includes working 36 hours a week with a shift pattern of three 12-hour shifts from 8 PM to 8 AM.

Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Enhanced Neonatal/Adoption Pay after 1 year's service

Well-being programme

6 weeks annual leave

Pension Scheme

Life Assurance

Employee Assistance Programme

Funding for higher education courses after one years’ service

Qualifications

• 3+ years of post-qualification experience in relevant field.
• Experience with customer support or healthcare environments.
• Understanding of confidentiality practices.

Responsibilities

• Provide telephone information and support to patients.
• Manage administration and coordination of patient visits.
• Assist patients during forensic examinations.

Skills

Good IT skills

3+ years post qualification experience

Experience working in a supportive or customer focused environment

Knowledge and understanding confidentiality

Experience completing administrative duties

Female applicants only due to the nature of the role

A UK driving license and access to a vehicle

Advanced DBS and level 2 Police vetting

Job description

A leading clinical healthcare provider in the UK is seeking a Patient Crisis Worker for a Maternity Leave Cover role. This position involves directly supporting victims of sexual assault at a Sexual Assault Referral Centre (SARC) by providing information and coordinating their journey through the forensic examination process. The successful candidate will have at least 3 years of relevant experience, excellent IT skills, and a strong understanding of confidentiality. The role includes working 36 hours a week with a shift pattern of three 12-hour shifts from 8 PM to 8 AM.