SAP & Supply Chain IT Technician — Go-Live Support

Aldi Stores; Tamworth; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A leading supermarket chain is seeking a Support Technician to ensure IT operational stability and provide exceptional customer service. Responsibilities include second-level support, incident management, and contributing to knowledge management. The ideal candidate will possess strong troubleshooting skills, attention to detail, and experience in supply chain systems, particularly with SAP. The position offers a salary starting at £31,335, flexible working hours, and various employee benefits including annual leave and health insurance.

Benefits

5 weeks annual leave plus Bank Holidays

Private employee medical insurance after 4 years

Pension scheme

Long service rewards

Access to MyBenefits for discounts

Qualifications

• Experience of working within a technical support role.
• Be capable of building trust and relationships at all levels.
• Self-motivated and driven to perform at best abilities.

Responsibilities

• Provide second-level support to the operational business.
• Maintain incident log to address user requirements.

Skills

Strong troubleshooting skills

Excellent listening and communication skills

Ability to work independently or in a team

Attention to detail

ITIL Service Management experience

Experience in Supply Chain systems

SAP experience

Service Now experience

Job description

A leading supermarket chain is seeking a Support Technician to ensure IT operational stability and provide exceptional customer service. Responsibilities include second-level support, incident management, and contributing to knowledge management. The ideal candidate will possess strong troubleshooting skills, attention to detail, and experience in supply chain systems, particularly with SAP. The position offers a salary starting at £31,335, flexible working hours, and various employee benefits including annual leave and health insurance.