salesforce test analyst

mthree; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading tech consultancy in the UK is looking for a skilled Salesforce Test Analyst to ensure quality in Salesforce Service Cloud solutions. The role involves developing test plans, executing various testing activities, and collaborating with developers in an Agile environment. Candidates should have over 5 years of experience in quality assurance, solid knowledge of Salesforce implementations, and excellent analytical skills. This position requires active SC clearance and offers a permanent contract in Manchester.

Qualifications

• 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester.
• Extensive experience with Salesforce Service Cloud implementations.
• Strong understanding of software testing methodologies.

Responsibilities

• Develop and execute test plans and test cases for Salesforce Service Cloud.
• Perform functional, regression, integration, and system testing.
• Identify and track software defects using Jira.

Skills

Quality Assurance

Salesforce Service Cloud

Test Automation

Jira

Agile Methodologies

Analytical Skills

Problem-Solving

Communication Skills

Education

Salesforce Certified Service Cloud Consultant

Tools

Selenium

Zephyr

Provar

Job description

Salesforce Test Analyst

Note : Active SC Clearance Required

Role Overview

We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers.

Key Responsibilities

• Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements.
• Collaborate with developers to ensure that solutions meet quality standards and business requirements.
• Participate in requirements gathering and design reviews to provide input on testability and quality considerations.
• Contribute to the development and improvement of QA processes and best practices.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives.
• Ensure adherence to project timelines and deliverable deadlines.
• Create and maintain test documentation, including test plans, test cases, and test summary reports.

Key Skills & Experience

• 5+ years of hands‑on experience as a Quality Assurance Consultant or Software Tester.
• Extensive experience with Salesforce Service Cloud implementations.
• Strong understanding of software testing methodologies and best practices.
• Proficiency in designing and executing test plans and test cases.
• Experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem‑solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely.
• Ability to work independently and as part of a team.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with Accessibility requirements and testing.
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with Salesforce Lightning Web Components (LWC).
• Knowledge of Salesforce integrations using REST and SOAP APIs.
• Experience with tools like Zephyr.
• Proven experience in test automation.