Salesforce Test Analyst

mthree; Leeds; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology consultancy is seeking a skilled Salesforce Test Analyst to ensure the quality of Salesforce Service Cloud solutions. This permanent role requires a strong background in quality assurance and at least 5 years of experience in software testing. Key responsibilities include developing test plans, performing various testing activities, and collaborating with technical teams. The ideal candidate will have Salesforce expertise, experience with Jira, and a solid understanding of Agile methodologies. Join a dynamic team focused on quality and innovation.

Qualifications

• 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester.
• Extensive experience with Salesforce Service Cloud implementations.
• Strong understanding of software testing methodologies and best practices.

Responsibilities

• Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations.
• Perform various testing activities, including functional testing, regression testing, and user acceptance testing.
• Collaborate with developers to ensure solutions meet quality standards.

Skills

Quality Assurance

Salesforce Service Cloud

Agile methodologies

Test Automation

Jira

Communication

Education

Salesforce Certified Service Cloud Consultant

Tools

Selenium

Provar

Zephyr

Job description

Job description

Salesforce Test Analyst

Note: Active SC Clearance Required

Role overview

We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers.

Key responsibilities

• Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements.
• Collaborate with developers to ensure that solutions meet quality standards and business requirements.
• Participate in requirements gathering and design reviews to provide input on testability and quality considerations.
• Contribute to the development and improvement of QA processes and best practices.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives.
• Ensure adherence to project timelines and deliverable deadlines.
• Create and maintain test documentation, including test plans, test cases, and test summary reports.

Key Skills & Experience

• 5+ years of hands‑on experience as a Quality Assurance Consultant or Software Tester.
• Extensive experience with Salesforce Service Cloud implementations.
• Strong understanding of software testing methodologies and best practices.
• Proficiency in designing and executing test plans and test cases.
• Experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem‑solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely.
• Ability to work independently and as part of a team.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with Accessibility requirements and testing.
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with Salesforce Lightning Web Components (LWC).
• Knowledge of Salesforce integrations using REST and SOAP APIs.
• Experience with tools like Zephyr.
• Proven experience in test automation.