Salesforce Data Coordinator

VistaJet; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading aviation company in London is seeking a Data Coordinator to enhance client data management and reporting. Responsibilities include building insightful dashboards, ensuring data accuracy, and participating in data architecture discussions. Candidates should have 1-2 years of experience with Salesforce reporting and advanced Excel skills. This position plays a crucial role in enabling better decision-making across client-facing teams.

Qualifications

• 1-2 years of experience creating Salesforce reports and dashboards.
• Advanced skills with Microsoft Excel.
• Experience with Power BI and/or Tableau.

Responsibilities

• Build and maintain reports and dashboards for actionable insights.
• Ensure consistent delivery of commercial reporting.
• Monitor and maintain accurate client data.
• Define and create data KPIs for stakeholders.
• Participate in data architecture discussions.

Skills

Salesforce report creation

Advanced Microsoft Excel

Understanding of performance metrics

Presentation skills

Analytical mindset

Attention to detail

Interpersonal skills

Personal flexibility

Power BI knowledge

AI tools/Salesforce Einstein experience

Job description

Overview

The Sales & Services Enablement team takes a holistic, end-to-end view of the Client journey, leading and executing all initiatives that improve the way we work and interact with our clients. This team's fundamental goal is the success of client-facing teams and making sure they have the best possible tools for the job - 'tools' referring to technical solutions, processes, knowledge, training and reliable data.

The Data Coordinator is responsible for a continual and proactive approach of ensuring that the structure of our client data depicts our processes and business rules, throughout their journey, from lead generation to flight completion / issue resolution. The Data Analyst role will provide analytical support in a variety of ways to the business, including visualisation, creation, and in-depth analysis of client facing data.

Responsibilities

• Build and maintain reports and dashboards and provide the Sales & Service Enablement team and all client facing departments with actionable insights enabling them to make better decisions.
• Ensure consistent delivery of all required commercial and service reporting, providing detailed root cause analysis to enable continuous improvement.
• Continually monitor, "clean" data and support teams to ensure their data is accurate.
• Define and create data related KPIs for different stakeholder groups.
• Participate in data architecture discussions, with a mind on data usability, and suggest alternative data collection points to increase the value of the overall client data set.
• Understand and manage the alignment and collection of client-facing data.
• Identify, recommend and implement data improvements within the department.
• Contribute to training material creation and maintenance of 3rd party applications.

Required Skills, Qualifications, and Experience

• Minimum 1-2 years’ experience creating salesforce.com reports and dashboards.
• Advanced skills with Microsoft Excel.
• Understanding of key performance metrics.
• Good presentation skills, and analytical mindset.
• Extreme attention to detail.
• Strong interpersonal and communications skills.
• High degree of personal / professional flexibility.
• Power BI and/or Tableau experience/knowledge.
• Experience with AI tools/Salesforce Einstein.