Salesforce CRM Support Analyst (Hybrid)

Battersea Dogs & Cats Home; City of Westminster; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading animal welfare organization in the City of Westminster is seeking a CRM Support Specialist to enhance their Salesforce Lightning system. This role involves providing effective support to users, contributing to the design of system processes, and identifying areas for improvement. The organization emphasizes employee development and offers a hybrid working model with benefits like 28 days of annual leave and a generous pension plan.

Benefits

28 days of annual leave plus public holidays

Discounted gym memberships

Employee Assistance Programme

Generous pension contributions

Free healthcare cash plan

Annual interest-free season ticket loans

Qualifications

• Experience with Salesforce Lightning and CRM systems.
• Ability to troubleshoot issues and provide effective support.
• Strong communication skills for resolving helpdesk tickets.

Responsibilities

• Provide efficient support to CRM system users.
• Contribute to the design and delivery of system processes.
• Identify improvements to systems and processes.

Job description

A leading animal welfare organization in the City of Westminster is seeking a CRM Support Specialist to enhance their Salesforce Lightning system. This role involves providing effective support to users, contributing to the design of system processes, and identifying areas for improvement. The organization emphasizes employee development and offers a hybrid working model with benefits like 28 days of annual leave and a generous pension plan.