Salesforce Change Manager (Contractor)

dojo; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A payments technology company in the UK is seeking a skilled Change Manager experienced in leading Salesforce implementations. This role involves managing change initiatives across business units, conducting assessments, developing training plans, and ensuring user adoption of Salesforce products. The ideal candidate will possess strong organizational and communication skills and have the ability to engage stakeholders across multiple regions. With an office-first culture, this position requires on-site collaboration at least 4 days a week.

Qualifications

• Proven experience as a Change Manager in large-scale Salesforce implementations.
• Strong knowledge of Sales Cloud, CPQ, Financial Service Cloud, and Experience Cloud.
• Excellent communication and stakeholder management skills across multiple regions.
• Ability to design and deliver engaging training and enablement programs.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working in international roll-outs is highly desirable.

Responsibilities

• Conduct user impact assessments to identify change implications across business units.
• Develop and execute a comprehensive change management plan, including communication and training strategies.
• Coordinate all aspects of change management, including production of training materials, organization of training sessions, and coordination of support.
• Partner closely with the internal Sales Enablement team to align change initiatives with business objectives.
• Deliver demo and training sessions to end users, ensuring confidence in Salesforce usage.
• Monitor adoption metrics and feedback to continuously improve change management activities.

Skills

Salesforce Change Management

Communication Skills

Stakeholder Management

Organizational Skills

Salesforce CPQ

Organizational Skills

Tools

Sales Cloud

CPQ

Financial Service Cloud

Experience Cloud

Workday

Job description

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

About the role …
We are seeking an experienced Change Manager with strong expertise in Salesforce, particularly Sales Cloud, CPQ, Financial Service Cloud and Experience Cloud, to lead the change management aspects of a major Salesforce roll-out across the UK, Ireland, and Italy. This role will be pivotal in ensuring smooth adoption, user engagement, and long-term success of the platform.

The team...
The Enterprise Tech Delivery and Change team is dedicated to the seamless deployment and full adoption of our internal technology ecosystem, including core platforms like Workday and Salesforce.We are seeking a highly motivatedSalesforce Change Manager to join this critical function. This role is accountable for effectively managing and accelerating change adoption across various business units.
What you will do…

• Conduct user impact assessments to identify change implications across business units
• Develop and execute a comprehensive change management plan, including communication and training strategies
• Coordinate all aspects of change management, including: production of training materials, organisation of roadshow training sessions and coordination of go-live/post go-live support
• Partner closely with the internal Sales Enablement team to align change initiatives with business objectives
• Deliver demo and training sessions to end users, ensuring confidence and competence in Salesforce usage
• Monitor adoption metrics and feedback to continuously improve change management activities

What you’ll bring…

• Proven experience as a Change Manager in large-scale Salesforce implementations
• Strong knowledge of Sales Cloud, CPQ, Financial Service Cloud and Experience Cloud
• Excellent communication and stakeholder management skills across multiple regions
• Ability to design and deliver engaging training and enablement programs
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience working in international roll-outs is highly desirable

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.