Sales Support Executive

Cast UK; West Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned business in the United Kingdom is seeking a Sales Support Executive to manage customer accounts and ensure excellent service delivery. The role involves assisting with customer queries, processing sales orders, and collaborating closely with Sales Directors. The ideal candidate has proven experience in a similar role, excellent communication skills, and a can-do attitude. This position offers a supportive culture and opportunities for career growth.

Benefits

Discretionary bonus scheme

Annual pay reviews

Christmas shutdown not from holiday allowance

Qualifications

• Proven experience in a sales support or similar role.
• Strong customer and supplier interaction skills.
• Ability to generate purchase orders and process sales.

Responsibilities

• Deliver exceptional customer service through account management.
• Assist with customer queries across phone and email.
• Monitor orders and process sales orders.

Skills

Account management

Customer service

Problem-solving

Communication skills

Team collaboration

System savvy

Tools

Sage

Phocas

Job description

Role Profile

Cast UK is supporting a growing and established family-owned business with a fantastic culture in their recruitment of a Sales Support Executive. Working as part of a supportive team, you'll take ownership of accounts and provide excellent account management whilst controlling the consumables requirements for customers. The role is Monday to Friday and based onsite.

What's in it for you?

• Family business with genuine supportive culture & environment
• Rewards and recognition - discretionary bonus scheme and annual pay reviews
• Exposure and responsibility - no micromanagement and chance to bring new ideas and initiatives to the role
• Growing business that has doubled in turnover in the last 5 years
• Christmas shut down (not taken from holiday allowance)

Key Responsibilities

• Deliver exceptional customer service through account management, building relationships with account base and understanding their needs & requirements
• Assist with customer queries across phone & email
• Work closely alongside Sales Directors / Account managers to develop understanding of upcoming forecasts & new customers
• Monitor orders email inbox and process sales orders
• Liaise with suppliers, with awareness of lead times, to ensure stock availability balances customer requirements.
• Demand forecast, help to plan future deliveries in line with customer usage
• Generate purchase order acknowledgements
• Prepare daily picking list for warehouse staff and relevant transport info for 3PL providers
• Ensure BRC policies are adhered to
• Ensure compliance to unique customer requirements and relevant HMRC legislation
• Check pricing from suppliers and customers to maintain accurate margins
• Monitor daily stock movements and take action proactively

Key Skills & Experience

• Proven experience working in a similar role, ideally within a distributor environment
• Comfortable speaking with customers and suppliers
• Can-do attitude and natural problem solver
• System savvy - experience of Sage and Phocas would be advantageous
• Excellent communication skills, both written & verbal
• Team player, willing to support with other areas / departments as needed

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit