Sales Support Coordinator

INSTARMAC GROUP; Kingsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic company in the construction materials sector is looking for an Internal Sales Coordinator in Kingsbury, UK. You will manage customer accounts, provide consultative insights for improved sales, and contribute to team targets. This role offers a competitive salary along with generous benefits, including performance bonuses and excellent well-being initiatives. If you're an organized professional with strong communication skills, we'd love to hear from you.

Benefits

Performance Profit Related Bonus

Up to 29 days annual leave

Private medical cover

Life Cover & Income Protection

Dental cover plan

Free use of holiday homes

Qualifications

• Proven experience in an internal Sales Coordinator role.
• Ability to deliver consultative advice to improve customer experience.
• Excellent negotiation and communication skills.

Responsibilities

• Manage a portfolio of accounts to achieve long-term success.
• Follow up on samples and quotations to convert them to sales.
• Resolve conflicts and provide solutions to customers in a timely manner.

Skills

Interpersonal skills

Consultative selling

Problem solving

Attention to detail

Negotiation skills

Tools

CRM software

MS Office

Job description

Are you a dynamic and organised Internal Sales Coordinator seeking your next career opportunity?

Come and join us, who knows where our journey may take you

We are currently looking for an Internal Sales Coordinator to join our Sales Team, working Monday to Friday 09:00 - 17:30pm on site at our state of the art manufacturing facility in Tamworth. This is an exciting opportunity to contribute to our company's continued growth.

A specialist in the manufacture and distribution of cement and bitumen-based products to the world markets for over 40 years here at Instarmac we pride ourselves on our open communication.

We have a strong family feel and work ethos where everyone is valued and rewarded for what they do. Our prestigious awards, which include Great Place to Work and Sunday Times Top 100 Best Companies, are in recognition of our strong leadership, outstanding employee engagement and benefits and excellent wellbeing initiatives.

Our company values

Work Hard, Have Fun, Make a Difference

We offer a competitive starting salary and other fantastic benefits which include:

• Performance Profit Related Bonus (PPRP) - a discretionary bonus of around 8% of salary paid annually.
• Target bonus (Based on Brand and Individual achievement)
• Up to 29 days annual leave
• 5-7.5% pension contribution
• Private medical cover
• Life Cover & Income Protection
• Dental cover plan
• Free use of holiday homes in Tenerife, Padstow and St Ives with subsidised petrol / flight costs.
• Charity events, match funding and volunteering opportunities
• An extensive EAP suite to support health and financial wellbeing
• Retail discounts and savings

How you will make the difference :

As our internal Sales Coordinator you will work in partnership with a portfolio of customers providing exceptional consultative insights (of the account history and purchasing trends) to anticipate specific customer needs and increase sales. You will enhance the customer experience and support their business by proactively identifying opportunities for up‑selling and cross‑selling.

Responsibilities

• Contribute towards company targets by way of meeting and / or exceeding sales targets as an individual and contributing to the team.
• Manage a portfolio of accounts to achieve long‑term success by developing positive relationships with customers. Act as consultative partner to anticipate customers current and future needs to generate orders.
• Follow up samples and quotations, converting these to sales.
• Ensure accounts are constantly aware of active promotions available, follow up and generate new business through own initiative, social media and marketing activity to increase sales.
• Resolve conflicts, take ownership and provide solutions to customers in a timely manner.
• Manage a dedicated Area Sales Managers diary; ensuring customers are visited on a regular basis.
• Use internal tools and systems, to manage the day to day running of your data, ensure systems are maintained and updated at all times.
• Liaise with other departments including Transport, Accounts, Marketing, Laboratory and Production.
• Create KPI and tracker reports as required by business.
• Undertakes duties in accordance with all relevant management systems and controls.
• Suggest actions to improve sales performance and identify opportunities for personal growth in order to promote products with greater understanding and confidence.

What you will need :

• Proven experience of working in an internal Sales Coordinator role
• Ability to deliver excellent consultative advice to improve the customer experience and their business to generate sales
• Excellent interpersonal skills and rapport building skills. Ability to translate customer account history into opportunities to up‑sell and cross‑sell.
• Knowledge of CRM software (or equivalent) and MS Office, (MS Excel in particular)
• Problem solving with a positive and proactive attitude
• Excellent attention to detail, particularly relating to data entry
• Committed to ongoing learning / training to build knowledge and understanding
• Excellent negotiation and communication skills
• Ability to deliver projects and answer enquiries on time

We have come a long way since our humble beginning, but our journey is far from over.

If this sounds like you, we'd love to hear from you!