Sales Support Agent

Teya; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A payment and software service provider is looking for a dedicated Customer Operations team member to provide support to over 250 independent sellers across the UK. You'll handle various customer inquiries via calls, emails, and chats, ensuring an exceptional experience and assisting with problem resolution. We're seeking someone with experience in customer service or technical support, a keen attention to detail, and the ability to work under pressure. Join us to make an impact in the small business community.

Benefits

25 days of Annual Leave + Bank Holidays

Career progression opportunities

Health support services

Private Medical and Life Insurance

Pension Scheme

Qualifications

• Previous experience in customer services or technical support role.
• Ability to work under pressure while maintaining accuracy.
• Experience providing advice and support over the phone.

Responsibilities

• Answering a high volume of incoming calls, emails, and web chats.
• Providing first line support to independent sellers.
• Maintaining accurate records in the database.
• Handling complaints and escalating to senior management as needed.
• Identifying trends and issues for reporting.

Skills

Inbound customer service experience

Technical aptitude

Problem solving

Attention to detail

Team player

Job description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters.

We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

What will you be doing?

You will be joining an energetic and diverse Customer Operations team, where we put customers & world‑class customer service at the heart of everything we do. This role will specifically be supporting our 250+ independent sellers across the UK and their merchants. We assist our sellers and merchants through multiple communication channels to educate them about our products and resolve their requests. We always listen to them suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. Day‑to‑day you will be:

• Answering a high volume of incoming calls/emails/web chats

• Providing 1st line support and dealing with call queries, questions and escalations from our
  independent sellers

• Maintain accurate and consistent record keeping while updating notes on the database

• Taking care of complaints and escalating as and when necessary to senior management

• Assist senior management by identifying trends and issues

What are we looking for?

• Previous experience in an inbound customer services or technical support role

• Technically astute

• Ability to problem solve and work under pressure

• High level of accuracy and attention to detail

• Ability to act on own initiative, within set guidelines to support customers

• Experience providing advice, guidance or technical support over the telephone

• Team player

• Passionate about people, driven by impact, and motivated to make every interaction
  count.

What can we offer you?

• 25 days of Annual Leave + Bank Holidays

• Clearly defined career progression ladder and growth opportunities within the business

• Physical and mental health support through our partnership with GymPass, 1-1 therapy
  sessions, meditation sessions and access to digital fitness and nutrition apps

• Extended and improved maternity and paternity leave choices

• Private Medical and Life Insurance

• Pension Scheme

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.