Sales Support Administrator

Spider Web Recruitment; Lowestoft; On-site; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency in Lowestoft is seeking a Sales Support Administrator to join their team. This full-time role involves providing exceptional customer service, handling orders, and using CRM tools effectively. The ideal candidate is organized, proactive, and has experience in sales support. Salary is competitive at £34,000 per annum with additional benefits including 31 days of holiday and employee assistance programs.

Benefits

Competitive salary

31 days holiday including bank holidays

Employee Assistance Programme

Provision of company lunches 4 days a week

Qualifications

• Experience using CRM systems, databases, spreadsheets, and email confidently.
• Previous experience in a sales support or customer-focused environment is highly advantageous.

Responsibilities

• Deliver excellent customer service and after-care support for all customers.
• Use CRM systems, spreadsheets, and emails to support daily sales activity.
• Process sales orders accurately and maintain daily invoice spreadsheets.

Skills

Customer service

Time management

Strong IT skills

CRM systems experience

Database management

Job description

Sales Support Administrator

We are looking for a Sales Support Administrator to join our Sales Team full-time at our Head Office in Lowestoft, Suffolk.

Why Scooterpac?

We are a fast‑growing, forward‑thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We pride ourselves on exceptional product design, outstanding customer service, and long‑term dealer partnerships. Joining our team means being part of a company that values initiative, teamwork, and a commitment to delivering excellent experiences.

Benefits

• Competitive Salary: £34,000 per annum, plus commission based on area performance.
• Holiday: 31 days including bank holidays.
• Employee extras such as: pension scheme, provision of company lunches 4 days per week, Employee Assistance Programme with opportunities for career growth and more!

About the role

As a Sales Support Administrator, you will play an important role in ensuring the smooth operation of an assigned sales area while supporting both customers and internal teams. You will be the first point of contact for after–sales enquiries, providing exceptional service throughout the customer journey. Using office software and CRM tools, you will process orders, maintain accurate records, handle enquiries, and support the wider Sales and Operations teams in delivering a seamless experience. Working hours for this role are Monday‑Friday, 7:45 am–5 pm, based at our Head Office in Lowestoft.

Main duties and responsibilities

• Deliver excellent customer service and after‑care support for all customers in your area.
• Use email, CRM systems, spreadsheets, and databases to support daily sales activity.
• Answer incoming calls and direct to relevant team members promptly.
• Respond to area sales inbox enquiries on the same day.
• Process sales orders accurately and maintain daily invoice spreadsheets.
• Log and record product returns, updating systems and team members accordingly.
• Provide absence cover for other Sales Support areas when required.
• Always uphold the company's Vision and Values.

About you

You are friendly, organised, and committed to delivering outstanding service. You have experience communicating with customers, managing multiple tasks under pressure, and supporting wider teams. You bring excellent time management, strong IT skills, and the ability to build rapport and solve problems efficiently. Your proactive, supportive, and detail‑oriented approach will set you apart.

Experience & qualifications

Experience using CRM systems, databases, spreadsheets, and email confidently is essential. Previous experience in a sales support or customer‑focused environment is highly advantageous.

We look forward to hearing from you. Please apply by forwarding an up‑to‑date CV as soon as possible.

No recruitment agencies, please.

Keywords

• Sales Support Administrator
• Sales Coordinator
• Customer Service
• CRM
• After‑Sales Support
• Order Processing
• Administration
• Dealer Support