Sales Support

M TWO Search Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A small print business in Milton Keynes is looking for a Sales Support professional to enhance their customer service experience. In this role, you will be responsible for handling inbound enquiries, preparing quotes, and maintaining records to support the sales team. The ideal candidate will have admin and customer service experience, preferably in a sales environment. Join a close-knit team that values quality and excels in delivering customer satisfaction in a dynamic setting.

Qualifications

• Solid admin experience in a sales support or customer account role.
• Experience in print, signage, graphic production is a plus.
• Proficiency in using systems and spreadsheets.

Responsibilities

• Responding to inbound enquiries by email and phone.
• Gathering details from customers for accurate quotes.
• Producing and sending quotes, following up on enquiries.
• Supporting the sales team with admin and customer updates.
• Keeping records up to date, including enquiries and orders.
• Liaising with production for specifications and timelines.
• Providing excellent customer service throughout the process.

Skills

Customer service

Administrative skills

Attention to detail

Ability to manage workload

Job description

About you

You are someone who loves keeping things moving and making sure nothing slips through the cracks. You get a real buzz from helping customers, supporting a team, and bringing order to a busy sales environment. You are calm, organised and friendly, even when the phones are busy and emails are flying in.

You take pride in being the person who makes things easier for everyone else. You enjoy building relationships with customers, you follow things up without being chased, and you care about getting the details right first time.

Your experience

You have solid admin and customer service experience, ideally in a sales support, sales administration, order processing or customer account role. You know how to handle inbound enquiries, prepare accurate quotes, and keep customers updated in a way that feels helpful and confident.

If you have worked in print, signage, large format, graphic production, branded displays or anything closely related, that would be a huge advantage. It means you will already understand the pace, the terminology, and the importance of accuracy.

You are comfortable using systems and spreadsheets and you pick up new tools quickly. You write clearly, you speak professionally, and you enjoy being the steady hand behind the scenes.

What you will be doing with your experience in this role

You will be right at the heart of the sales process, making sure inbound leads are handled quickly and professionally. Your day to day will include:

• Responding to inbound enquiries by email and phone
• Gathering the right details from customers so quotes are accurate and timely
• Producing and sending quotes, then following up to move enquiries forward
• Supporting the sales team with admin, organisation and customer updates
• Keeping records up to date in the system, including enquiries, quotes and orders
• Liaising with production to confirm specifications, timings and feasibility
• Providing excellent customer service throughout the full enquiry to order journey

This role will suit someone who enjoys variety and likes being depended on. You will be trusted to manage your own workload, spot what needs doing next, and help turn enquiries into confirmed orders.

About the business

This is a small but impressive print business based in Milton Keynes. They have built a strong reputation for quality, reliability and customer care. The team is close knit, ambitious and genuinely proud of what they produce.

The environment is hands on and fast moving, so you will be working with people who value initiative, teamwork and a positive attitude. You will be joining at a great time, with plenty of inbound demand and a real opportunity for you to become a key part of their growth.

Next steps

If this sounds like the kind of role where you would thrive, send over your CV and a short note about what caught your eye. If you have print or signage experience, make sure you tell us about it.