Sales Support

KONE; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An innovative technology company in Birmingham is seeking a proactive Sales Support professional to help drive sales pipeline growth. This role involves handling inbound inquiries, processing leads in Salesforce, and engaging with customers to uncover business opportunities. Ideal candidates will have sales support experience, excellent communication skills, and a collaborative mindset. The company offers competitive pay, 25 days of holiday, and a supportive, hybrid working environment.

Benefits

Competitive Salary

25 days holiday

8 additional Bank Holidays

Pension Scheme

Development opportunities

Quarterly Commission

GymFlexi Membership

Dental Insurance

Medical Plan

Kone Discounts

Prolonged Disability Insurance (PDI)

Long Service Awards

Hybrid Working

24/7 GP Support & Wellbeing Access

Qualifications

• Experience in lead generation, customer service, or inside sales is preferred.
• Must be a collaborative team player with a proactive mindset.
• Attention to detail and commitment to delivering high-quality work are essential.

Responsibilities

• Manage inbound inquiries and external partner referrals.
• Create and process sales leads and opportunities in Salesforce.
• Schedule appointments and coordinate with sales teams.
• Contact existing customers to uncover new business potential.
• Qualify and transfer sales opportunities into Salesforce.

Skills

Sales support & admin experience

Excellent communication

Organisational skills

Lead generation

Customer service

Proactive mindset

Attention to detail

Tools

Salesforce

Job description

Overview

We’re looking for a proactive and detail-oriented Sales Support to join our team and play a key role in driving sales pipeline growth. This role is ideal for someone who thrives in a fast-paced environment, enjoys customer interaction, and has a talent for identifying Sales opportunities that convert.

Responsibilities

• Manage inbound inquiries, homepage leads, and external partner referrals
• Create and process sales leads and opportunities in Salesforce, ensuring accurate data entry and timely follow-up
• Schedule appointments and coordinate with sales teams to maximise conversion
• Proactively contact existing customers to uncover new business potential
• Qualify and transfer sales opportunities into Salesforce for action by field teams

Qualifications

• Sales support & admin experience
• Excellent communication and organisational skills
• Experience in lead generation, customer service, or inside sales
• Familiarity with CRM systems (Salesforce preferred)
• A proactive mindset and ability to work independently
• Collaborative team player
• Attention to detail and a commitment to delivering high-quality work

Why Join Us

• Be part of a collaborative team driving customer experience excellence
• Opportunity to contribute to strategic sales initiatives
• Supportive environment with room for growth and development

What KONE can offer

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities, and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts & escalator industry, Quarterly Commission, GymFlexi Membership, Dental Insurance, Medical Plan, Kone Discounts, Prolonged Disability Insurance (PDI),Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers