Sales & Service Manager - Lead Store Performance & Growth

Clarks; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading footwear retailer in Greater London is seeking a Deputy Store Manager, known internally as a Sales & Service Manager. In this role, you will set an example for customer service excellence and inspire your team to achieve sales targets. You will manage the shop floor while ensuring merchandise is presented well and assist in training and developing team members. Benefits include a store performance bonus, free shoes, and accessible career development opportunities.

Benefits

Store performance bonus

Free shoes

Discount on shoes

Education Grants

Generous holiday allowance

Company pension scheme

Qualifications

• Proven ability in retail management, showcasing confidence in leading a team.
• Strong communication skills to inspire and motivate team members.
• Experience in handling customer service issues effectively.

Responsibilities

• Manage store performance and drive sales alongside the team.
• Provide exceptional customer service and create unique experiences.
• Oversee merchandising and support team members on the shop floor.

Skills

Retail experience

Great communicator

Customer service skills

Retail IT proficiency

Job description

A leading footwear retailer in Greater London is seeking a Deputy Store Manager, known internally as a Sales & Service Manager. In this role, you will set an example for customer service excellence and inspire your team to achieve sales targets. You will manage the shop floor while ensuring merchandise is presented well and assist in training and developing team members. Benefits include a store performance bonus, free shoes, and accessible career development opportunities.